Account Engagement Manager

Job Description:

• Manage and engage a large portfolio of SMB customers using a scaled, programmatic approach.
• Drive product adoption and early lifecycle engagement through playbooks, campaigns, and trigger-based outreach.
• Identify growth opportunities and expansion signals, including cross-sell and increased product usage.
• Partner closely with CSMs by identifying and qualifying high-potential accounts for transition into high-touch portfolios.
• Execute data-driven engagement strategies using customer behavior, lifecycle stage, and usage insights.
• Maintain accurate and up-to-date customer data and engagement tracking in CRM systems.
• Collaborate with Marketing, Ops, and Product teams to refine messaging, campaigns, and engagement strategies.
• Support inbound customer needs and respond to key signals with timely, relevant outreach.
• Contribute to continuous improvement of playbooks, workflows, and scaled engagement strategies.

Requirements:

• 2–4 years of experience in Customer Success, Account Management, Business Development, or a similar customer-facing role.
• Experience managing large customer portfolios in a scaled or tech-touch model.
• Strong understanding of customer lifecycle, adoption, and retention drivers.
• Excellent written and verbal communication skills, with the ability to deliver clear and compelling messaging at scale.
• Highly data-driven, with the ability to interpret customer signals and translate them into actions.
• Comfortable working with CRM systems (Salesforce), automation tools, and trigger-based workflows.
• Strong organizational skills and ability to prioritize across many accounts simultaneously.
• Ability to collaborate cross-functionally and operate effectively in a fast-paced, dynamic environment.

Benefits:

• Health insurance
• Professional development opportunities