Alternant Support Chargé de Clientèle Corporate et SME (F/H)

Intern Support Manager for Corporate and SME Clients (F/H)

Intern Support Manager for Corporate and SME Clients - Internship (F/H) ALPHABET FRANCE - 5 rue des Hérons - 78180 Montigny le Bretonneux BMW GROUP EN FRANCE: WHO ARE WE? BMW Group France houses the four entities BMW France, BMW Finance, BMW Distribution, and Alphabet France. Our common mission is to offer the best experience to our customers in our BMW, MINI, and BMW Motorrad brands. Alphabet, a subsidiary of the BMW Group, is a major player in long-term multi-brand leasing and mobility solutions for businesses, present in 38 countries. With a fleet of 760,000 vehicles, including more than 108,000 in France, Alphabet supports its BtoB clients in managing their vehicle fleets and achieving their energy transition success through a personalized approach and advice taking into account their economic, regulatory, and CSR challenges.

WHAT YOU WILL DO EVERY DAY:

• Answering client calls
• Responding to client requests from Alphabet within the requested deadlines according to the quality standards defined by Alphabet.
• Establishing long-term leasing proposals in compliance with commercial conditions.
• Ensuring the proper application of the general terms and conditions of sale for your client portfolio.
• Coordinating and managing client complaints and disputes for Alphabet.
• Following contracts (Renewals, Returns, Transfers, etc.).
• Analyzing fleets for contract amendment management and proposing suitable solutions.
• Establishing quotes in relation with Client Managers and Account Managers for Car Policy of clients.
• Controlling and recording client orders; transmitting the right information to the concerned service to ensure a compliant and quality delivery.
• Occasionally, supporting Account Managers in meetings.

AND IF IT WERE YOU:

With a Bac +4 / Bac +5 degree, you have a sense of challenge that allows you to evolve in a dynamic environment. You demonstrate:

• Good verbal skills and are capable of mastering telephone relations
• Good mastery of the Office Pack software and general IT tools
• Good organizational skills and the ability to structure priorities
• Proposing strength
• Good team spirit
• Flexibility
• You know how to:
• Have good relationships with different stakeholders
• Respect procedures
• Speak English

WHY JOIN THE BMW GROUP IN FRANCE? As a BMW PEOPLE, prepare to join a Group with:

• A pleasant, modern, and accessible working environment
• A quality of life policy
• A dynamic work environment (e.g., parental leave, sports programs…)
• Flexibility in your schedule with the possibility of working remotely up to 6 days a month
• A wide range of professions that offer career development opportunities
• Actions oriented towards more sustainable and responsible mobility

READY TO JOIN US? If you have read this far and are even more motivated than before, then don’t wait any longer, send us your CV and share your motivations! We don’t expect a formal cover letter, but a few strong personal convictions, stay focused on the impact of your message. In return, we assure you that it will be read carefully and it could make a difference. The recruitment process is simple: if your profile matches the expectations for the position, you will be contacted for a preliminary phone qualification interview. This step will give you the opportunity to schedule an interview with our teams. Join us to make good progress!

Start date: September 2026 Duration of contract: 12 or 24 months