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<p style="margin: 0px;"><strong>Job Track Description: </strong></p>
<ul style="margin-top: 0in;">
<li>Requires formal education and relevant expertise in a professional, sales, or technical area.</li>
<li>Performs technical-based activities.</li>
<li>Contributes to and manages projects.</li>
<li>Uses deductive reasoning to solve problems and make recommendations.</li>
<li>Interfaces with and influences key stakeholders.</li>
<li>Leverages previous knowledge and expertise to achieve results.</li>
<li>Ability to complete work self-guided.</li>
<li>College or university degree required or equivalent work experience that provides exposure to fundamental theories and concepts.</li>
</ul>
<p style="margin: 0px;"><strong>General Profile </strong></p>
<ul style="margin-top: 0in;">
<li>Performs routine assignments.</li>
<li>Develops skills by performing structured work assignments.</li>
<li>Uses existing procedures to solve routine or standard problems.</li>
<li>Receives instruction, guidance, and direction from others.</li>
</ul>
<p style="margin: 0px;"><strong>Functional Knowledge </strong></p>
<ul style="margin-top: 0in;">
<li>Requires a conceptual understanding of theories, practices, and procedures. </li>
</ul>
<p style="margin: 0px;"><strong>Business Expertise </strong></p>
<ul style="margin-top: 0in;">
<li>Applies general knowledge of business developed through education or experience.</li>
</ul>
<p style="margin: 0px;"><strong>Impact </strong></p>
<ul style="margin-top: 0in;">
<li>Has a limited impact on own work team.</li>
<li>Follows standardized procedures and practices to achieve objectives and meet deadlines.</li>
</ul>
<p style="margin: 0px;"><strong>Leadership </strong></p>
<ul style="margin-top: 0in;">
<li>No supervisory responsibilities.</li>
<li>Responsible for developing technical contributions.</li>
</ul>
<p style="margin: 0px;"><strong>Problem Solving </strong></p>
<ul style="margin-top: 0in;">
<li>Uses existing procedures to solve standard problems.</li>
<li>Examines information and standard practices to make judgments.</li>
</ul>
<p style="margin: 0px;"><strong>Interpersonal Skills </strong></p>
<ul style="margin-top: 0in;">
<li>Exchanges information and ideas effectively.</li>
</ul>
<p style="margin: 0px;"><strong>Responsibility Statements </strong></p>
<ul style="margin-top: 0in;">
<li>Executes established benefits processes and seeks guidance from Sr. Analyst.</li>
<li>Triages, researches, and responds to participant issues. (i.e. eligibility, calculation errors, and service delivery)</li>
<li>Triages and research system issues to confirm adherence to requirements.</li>
<li>Reviews benefit reports and acts as needed.</li>
<li>Performs peer review on work completed by other peers.</li>
<li>Performs other duties as assigned.</li>
<li>Complies with all policies and standards.</li>
</ul>
