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ANALYSTE DYNAMICS 365 Montréal (hybride) 2025-07-23

May 2, 2026

Nous recherchons un Analyste Dynamics 365 pour rejoindre notre équipe de conseillers du bureau de Montréal.

Ce poste est en mode hybride.

En tant qu'Analyste Fonctionnel, vous travaillerez de près avec différents spécialistes métiers (architecture, sécurité, analyste d'affaires, etc).

Vous ferez partie d'une escouade de livraison CRM composé d'environ 4 développeurs et 2 spécialistes d'automatisation de tests encadrés par un PO (Product Owner), un Tech Lead et un scrum master.

Votre rôle sera d'agir à titre d'expert de l'écosystème CRM, de trouver des solutions technologiques aux besoins d'affaires et les configurer dans le système.

Vous aurez à préciser les requis d'affaires fournis par un analyste d'affaires avec des diagrammes de conception et documentation de requis techniques et fonctionnels dans des outils tels que Confluence (documentation applicative) et AzureDevOps (user stories, livraison).

Ce mandat est pour vous si :

Vous aimez le défi de travailler dans un écosytème informatique complexe (multi-intégrations et multi-équipes)
Vous voulez participer à un projet d'envergure en mettant à profit votre expérience et expertise Dynamics 365
Vous travaillez bien en mode agile, dans un environnement où l'initiative, la communication transparente et l'innovation sont valorisés.

Responsabilités principales

Agir en tant qu'expert système; synthétiser une vision globale de l'écosystème de CRM Dynamics et ses interactions avec les systèmes connexes qui soutiennent des processus d'affaires clés (financement de prêts, consultation, marketing).
Conseiller les représentants des utilisateurs en leur proposant des solutions à leurs besoins ainsi que des alternatives et leur exposer les contraintes liées à la philosophie du système et de son environnement.
Concevoir et produire des plans et devis détaillés incluant les critères d'acceptation qui traduisent fidèlement les exigences des utilisateurs en solutions tout en respectant les paramètres et autres critères établis; gérer ses propres activités et celles des autres pour mener à bien ces plans.
Effectuer des configurations dans CRM Dynamics pour livrer des nouvelles fonctionnalités ou solutions d'affaires (gabarits, dashboards, etc).
Assurer la qualité et la stabilité des systèmes informatiques livrés en suivant les normes de développement du cycle de vie des produits et les pratiques de documentation, tout en gardant une communication active avec nos clients et partenaires internes.
Identifier les opportunités d'évolution des systèmes et les mettre en œuvre en collaboration avec d'autres spécialistes TI et utilisateurs.
Faire preuve de débrouillardise et pour résoudre rapidement des incidents de production de systèmes critiques en travaillant avec des équipes et expertises connexes au besoin.
Faire preuve de leadership technique, s'adapter aux nouvelles méthodes, les apprendre et les appliquer pour atteindre les objectifs de l'organisation.
Être un participant actif dans les cérémonies agiles et rencontres d'équipe.

Compétences minimales requises

Bilinguisme : Maîtrise du français et de l'anglais parlé et écrit.
Une excellente communication verbale et écrite est essentielle au rôle.
Minimum 5 ans d'expérience en tant qu'analyste fonctionnel.
Expérience pratique et solide expertise avec CRM Dynamics, Dynamics 365 et Power platform.
Solides capacités d'analyse, de raisonnement logique et compétences en documentation technique.
Capacité à générer une vision synthétique claire d'une situation complexe.
Expérience dans la documentation de user story, requis fonctionnels et techniques dans Azure DevOps.
Connaissances et expérience dans le domaine des services financier.
Expérience dans la conception, la documentation, la sécurisation et l'utilisation d'API.
Intégrité, honnêteté et transparence.

Compétences complémentaires requises

Expérience de travail avec des bases de données relationnelles telles que SQL Server et MySQL et maîtrise de l'utilisation de Microsoft SQL Server Mgmt.
Connaissance des principes de sécurité applicative (Owasp Top 10, SANS 25, etc.) et capacité à appliquer des contre-mesures adaptées pour corriger les vulnérabilités détectées.
Fortes compétences de leadership et coaching.
Expérience en intégration de multi systèmes.

Soft Skills

Autonomie, sens de l'initiative, débrouillardise, capacité à résoudre des problèmes.
Professionalisme, rigueur, souci du détail et solide éthique de travail.

Langue

Bilinguisme (français obligatoire).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...