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Athena System Administrator (Remote - Virtual Healthcare)

May 12, 2026

If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Athena System Administrator who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on! What's Rippl? At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital. Our Mission The Rippl Mission is to enable more good days for those living with dementia and their families. Our Core Values At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better-so we're doing it. We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need-when and where they need it. And we're proving it works. We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait. We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out-together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us. We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team-because when they feel valued and empowered, patients and caregivers get the care they deserve. Join the movement We're looking to find other changemakers who are ready to join our movement. The Role: The Athena System Administrator will lead the configuration, optimization, and administration of Athenahealth which powers Rippl's clinical and operational infrastructure. This role will serve as a subject matter expert on Athena, ensuring seamless integration with internal and external platforms. The ideal candidate is a hands-on systems leader with strong EHR experience who can drive system performance, compliance, and cross-functional alignment in support of Rippl's mission to transform dementia care. Essential Functions: <ul><li>Own the configuration, optimization, and day-to-day administration of Athenahealth, serving as the go-to expert for all system-related inquiries and issues.</li><li>Oversee Athena support tickets, ensuring timely resolution. </li><li>Manage role-based access, data governance, and HIPAA-compliant configurations to protect PHI and maintain regulatory compliance.</li><li>Collaborate with clinical, operations, and engineering stakeholders to tailor Athena workflows and templates to Rippl's care delivery model.</li><li>Develop and maintain documentation of system configurations, user permissions, workflows, and standard operating procedures.</li><li>Lead implementation of new Athena features and updates, ensuring minimal disruption to clinical operations and optimal use across care teams.</li><li>Identify and implement opportunities to streamline workflows using automation, AI tools, and system enhancements.</li><li>Ensure seamless integration between Athena and other core platforms (e.g., Salesforce, Zoom, Etc.), facilitating data flow and interoperability across systems.</li><li>Monitor system performance and usage, implementing proactive solutions to ensure high reliability, uptime, and user satisfaction.</li><li>Lead EHR training and onboarding for new users, and provide ongoing support to drive adoption and user proficiency.</li><li>Stay up to date on Athena capabilities, regulatory changes, and EHR best practices to keep Rippl's systems current and high-performing.</li></ul> Qualifications: <ul><li>Bachelor's degree in Information Systems, Health Informatics, Computer Science, or a related field required.</li><li>At least 5 years of experience managing EHR systems, with direct experience in Athenahealth strongly preferred.</li><li>Strong understanding of clinical workflows, health data management, and system interoperability.</li><li>Experience integrating Athena with tools like Salesforce, telehealth platforms, or analytics dashboards.</li><li>Demonstrated ability to manage system configurations, templates, custom fields, and user roles within a healthcare environment.</li><li>Familiarity with HIPAA, healthcare IT compliance standards, and data governance best practices.</li><li>Skilled in troubleshooting system issues, managing vendor relationships, and delivering user training and support.</li><li>Excellent communication and project management skills, with a collaborative mindset and ability to work across clinical and technical teams.</li></ul> What's in it for you <ul><li>Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility </li><li>Fast growth company with opportunities to take on more responsibility or develop into new roles</li><li>Flexible work environment and the opportunity to work from home</li><li>Competitive compensation </li><li>401(k) plan with a company contribution </li><li>Equity in the form of stock options</li><li>Medical, Dental and Vision coverage for you and your family </li><li>Life insurance and Disability</li><li>Remote Work stipend</li><li>Generous Paid Time Off </li></ul> Pay Range Details The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location. Role: $86,000 - $113,000 depending on experience Offer of employment is contingent upon successful completion of a background check, drug screen, and all required licensure, credentialing, and related documentation. We are going to make some very big waves starting with a small Rippl - come join us!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...