AVP, Account Management/Team Lead

About the position

We’re looking for an account management leader with internal or external creative agency experience to join our growing team. Goldmind Creative is Synchrony’s in-house full-service agency. The Account Management team at Goldmind Creative builds strong client relationships by understanding their needs and delivering solution-focused support throughout the creative process. We grasp clients’ business goals, industry landscape, and challenges, acting as the central connector to drive growth through strategic storytelling and creative insight. As translators, diplomats, and therapists, we navigate diverse perspectives and resolve challenges. With an entrepreneurial spirit and growth mindset, we serve as trusted partners who build genuine relationships, champion great work, and ensure all client deliverables exceed expectations. Our Way of Working We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Responsibilities

• Relationship Manager: Owns and manages the daily client relationship. Sets expectations and supports creative team, ensuring client ask and creative solutions align. Serves as an extension of client by providing creative guidance and feedback through the lens of the client’s needs.
• Briefing & Collaboration: Writes creative briefs. Works with creative strategy, creative, project management and integrated production. Facilitates and translates feedback loops between client and agency
• Problem Solver: Expertly handles unexpected client concerns or internal challenges. Maintains calm and keeps things moving forward
• Manager of People: Can lead and coach a team, ensure accountability, troubleshoot when needed and drive a strategic-thinking and creative culture
• Perform other duties and/or special projects as assigned.

Requirements

• Bachelor’s degree in marketing, Business, Journalism or Communications OR in lieu of degree a high school diploma and 10+ years of work experience as an account/project manager in a fast-paced, creative agency environment
• 5+ years of account management experience in a fast-paced creative agency environment
• Ability and flexibility to travel for business as required

Nice-to-haves

• Experience within health and wellness marketing preferred
• Digital Marketing Fluency: Strong understanding of core digital channels (SEO/SEM, paid social, email) to strategically challenge recommendations, audit agency performance, and ask the right questions
• Field of study in Marketing, Business or Communications preferred
• Clear and articulate verbal and written communication skills
• Critical thinking skills
• Ability to think strategically and creatively
• Extremely detailed oriented and organized
• Thrives in a fast-paced environment
• Exceptional work ethic
• Enthusiastic towards colleagues and clients
• Ability to inspire and motivate a diverse team toward a comment goal
• Must be highly articulate with excellent client-facing skills
• Demonstrated ability to use independent judgment in high-stakes situations
• Conflict resolution and problem-solving skills
• Thorough understanding of the creative process and detailed knowledge of level of effort required for various deliverables
• Proficient in Workfront, a project/workflow management software