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The PayPal & Venmo Team is looking for a collaboration minded, multi-talented person to join our team. The ideal candidate enjoys working on a team and loves a good challenge. We are looking for a naturally curious and an independent thinker who enjoys sharing ideas and solving problems. Someone who can see big picture but knows the details matter. You will be joining a PayPal & Venmo Technology team that works side by side with PayPal, the parent, as well as Venmo and the extended SYF client and technology teams. The AVP, PayPal/Venmo Technology Lead will function in a hands-on role to deliver technology solutions primarily focused on services and processes that enable our digital integration providing consumer credit to PayPal/Venmo across several credit products. The incumbent will drive the transformation of the card servicing experience for PayPal/ Venmo via the use of Synchrony APIs and will support the journey to operational accountability of the services and processes that power the availability, efficiency, and performance of Synchrony's PayPal/Venmo technology ecosystem.
Responsibilities
Use working knowledge of Scaled Agile, APIs and an appreciation for Customer Experience to deliver projects that are integrated seamlessly in the PayPal/Venmo experience
Collaborate with client and SYF client-facing teams to drive deliverables
Manage and escalate risks and issues
Plan and communicate project status, milestones, and critical issues with key stakeholders (cross-functional teams, client, technology)
Ensure solutions are successfully integrated into complex client environments via rigorous test management oversight
Ensure seamless transition from build to a stable run environment with the client team
Oversee PP/Venmo Kanban board ensuring oversight for production issues and operational stability
Participate in Functional and User Acceptance Testing
Coordinate testing of stakeholders and cross-functional impacting teams
Drive Operational Excellence and Continuous Improvement
Support resolution for recent releases and provide production support
Manage relationships directly with client and client team to understand issues and drive resolution across our technology and product teams
Collaborate with stakeholders, other product owners and process leaders globally (i.e. Operations, Engineering, Cloud, Security, Enterprise Operations, etc.) to increase the availability client-facing services
Provide client facing support and triage during operational issues
Automate workflows and proactive self-healing to eliminate unnecessary manual processes, multiple handoffs and increase productivity
Perform other duties and/or special projects as assigned
Requirements
Bachelor's degree with a minimum 4 years of experience in Information Technology OR In lieu of degree, a High School Diploma/GED and minimum of 5 years of experience in Information Technology
Experience in project management and/or as scrum master with strong understanding of Agile
Nice-to-haves
Naturally curious and an independent thinker who enjoys sharing ideas and solving problems
Strong technical skills to get into the weeds on complex technology solutions
Ability to see the big picture while paying attention to details
Passionate about finding solutions in a high-speed environment
Common sense in building and designing solutions
Focus on failure scenarios, performance, data integrity, continuous improvement
Ability to quickly adapt and learn new technology
Consideration of UX in decision making
Benefits
Flexible working options including work from home or in-office
Annual bonus based on individual and company performance
Diverse and inclusive culture
Support and encouragement at all levels of the organization
