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C&I Program Implementation & Quality Lead (Secondment)

April 30, 2026

Secondment Objectives: The secondee will support Kenya and Ghana in strengthening instructional quality, program delivery consistency, and adoption of priority programs. The role will focus on supporting effective execution of core programs in the regions (including AI pilots, DM v4 adoption, and TSP-supported programs), while reinforcing instructional coaching, TORSH data use, and facilitating L&T Stepbacks. This role will require a mix of hands-on coordination, advisory support, and capability building, ensuring that country teams are set up with clear processes, aligned stakeholders, and practical systems to sustain quality delivery. This is a part-time 6-month secondment opportunity, ideally starting at the end of April and running through the end of October. Key Accountabilities and Responsibilities: 1) Program Implementation & CoLT Practices (Kenya & Ghana) Support consistent, high-quality program delivery across active cohorts in both countries by reinforcing instructional practices, coaching routines, and creating structured learning loops. <ul> <li>Provide hands-on support to C&I leads and ICs during active delivery, addressing instructional quality gaps through problem solving, structured feedback, and follow-up</li> <li>Maintain weekly coaching cadence with Kenya C&I team; weekly cadence with Ghana</li> <li>Lead quarterly L&T Stepbacks for all consolidated programs (target: end of Q2 for both countries), incorporating TORSH data and dashboard insights</li> <li>Lead end-of-program stepbacks for pilots and TSP-delivered programs upon completion</li> <li>Strengthen IC capacity to access, interpret, and apply updated TORSH reports (revised Q4 2025) for coaching and quality assurance</li> <li>Ensure data from TORSH cycles, stepbacks, and observations is documented and translated into concrete follow-up actions by the local C&I team</li> </ul> 2) Rollout of Category 1 & 2 Programs (Kenya & Ghana) Support launch readiness and early implementation of priority programs - including AI pilots and DM v4 - across both countries, ensuring stakeholder alignment and clear documentation throughout. Monitor the pipeline of potential programs across the two countries and liaise with the Product Team to support adoption conversations. DM v4 Adoption <ul> <li>Coordinate and schedule TTT and CBA upskilling/refresh for DM instructors and C&I team members ahead of each country launch (April)</li> <li>Track readiness actions, owners, and dependencies; surface risks early (April-May)</li> <li>Support alignment with Product team on mid and end-of-program curriculum revisions and focus groups as needed</li> <li>Coordinate key meetings and follow-ups during early delivery </li> </ul> AI Pilots (DCS Role-Play Coach) <ul> <li>Support pilot planning and implementation in coordination with the online team (April)</li> <li>Confirm treatment and control group setup (April-May)</li> <li>Document progress, decisions, and learnings to support end-of-pilot synthesis and scale recommendations (April-July)</li> </ul> 3) Special Projects (Ghana-focused) Provide focused, time-bound support on Ghana's priority non-BAU initiatives, including TSP model setup, key experiments, and preparation for program expansion. <ul> <li>Advise on and support TSP C&I delivery model setup, covering instructor selection (April), onboarding (May), and structured coaching support during delivery (June–September) across 1 DM and 2 DCS cohorts</li> <li>Support design, implementation, and learning synthesis of the DA Upskilling experiment, including stakeholder alignment and data collection throughout (April–September, launch June 14)</li> <li>Support C&I inputs and PDC preparation for new Tech Cat 1 profession adoption ahead of Q4 2026 decision (June–Sept)</li> </ul> 4) Cross-functional Coordination & Reporting Maintain alignment, visibility, and documentation across teams and workstreams throughout the secondment. <ul> <li>Participate in key coordination forums: monthly ASL check-ins, monthly SAMEA functional check-ins, monthly Ghana working group, and quarterly Ghana WoW retrospectives </li> <li>Maintain and update key trackers on a regular cadence: ASL Updates (bi-weekly), AI Tracker (monthly), Pipeline & Live Programs (quarterly)</li> <li>Ensure progress, risks, and key decisions are documented and visible to relevant stakeholders across C&I, Product, AI, Ops, and regional teams</li> <li>Support monthly Communities of Practice and AI capability sessions, contributing C&I insights and emerging practices across affiliates </li> </ul> Working Relationships: Internal: <ul> <li>Regional leadership: SAMEA / GenDirect leadership (Patrick, Shalini) </li> <li>Country teams: C&I, ICs, Operations (Kenya & Ghana) </li> <li>Internal C&I teams: Product & Online teams </li> <li>Global stakeholders: ASLs, PDS, cross-functional teams</li> </ul> External: <ul> <li>Support country teams and speak to external funders/partners as needed</li> </ul> Key Metrics: <ul> <li>AI pilots coordinated and tracked in both countries: treatment and control groups confirmed, data collection tools deployed, and findings synthesized by end of pilot </li> <li>DM v4 launch readiness achieved in both countries: TTT and CBA refresh completed ahead of launch, with instructors and C&I teams aligned on delivery expectations </li> <li>Quarterly L&T Stepbacks delivered in both countries by end of Q2, incorporating updated TORSH reports, with clear insights and follow-up actions documented </li> <li>TORSH data collection and reporting functioning consistently across both countries, with ICs demonstrably able to access and apply updated reports for coaching </li> <li>TSP C&I delivery model operationalized in Ghana: instructor selection complete by May, onboarding delivered before DM launch (April 25) and DCS launch (July 3), coaching cadence established and running </li> <li>DA Upskilling experiment implemented on schedule (launch June 14) with data collection in place and learning synthesis completed by end of August </li> <li>Week 0 experiment data collected and tracked across DCS 11, DM 4, and DCS 12 cohorts by end of June </li> <li>PDC preparation supported with clear C&I inputs ready ahead of August–September PDC process </li> <li>All trackers maintained on schedule: ASL Updates bi-weekly, AI Tracker monthly, Pipeline quarterly </li> </ul> Attributes (e.g., qualifications, knowledge, skills, experience): Required Experience and Skills: <ul> <li>At least 4 hours of overlap with the Ghana (GMT) and Kenya (EAT/UTC+3) working hours</li> <li>5+ years experience with instructor training and professional development, with an emphasis on adult learning.</li> <li>Experience in program delivery, instructional quality and coaching</li> <li>Strong stakeholder management and cross-functional coordination</li> <li>Ability to balance advisory and execution roles in ambiguous environments</li> <li>Strong systems thinking and ability to operationalize processes</li> <li>Clear, structured communication and documentation skills</li> <li>Experience with TORSH or instructional observation systems</li> <li>Familiarity with TSP / partner delivery models</li> <li>Mastery of adult learning principles and experience designing instructional materials for adult learners (>18 years of age).</li> <li>Strong project management skills, managing many stakeholders and workflows on a tight timeline.</li> <li>Superb stakeholder management skills, ideally with global actors with diverse needs</li> <li>Success building and managing collaborative relationships.</li> </ul> Preferred Experience: <ul> <li>Experience working across multiple countries or regions </li> <li>Comfort working across both strategic and operational scopes </li> <li>Experience with the curriculum development process and the key stages of taking a curriculum product to market </li> </ul> <hr><div class="fabric-5qovnk-root MuiBox-root css-witlqh" data-fabric-component="Flex"><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Location</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Remote</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Department</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Curriculum & Instruction</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Employment Type</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Part-Time</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...