Welcome to Shop4you.jobdekhe.com We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Shop4you.jobdekhe.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Shop4you.jobdekhe.com, and we wish you success in your job search.
The Client Support Representative plays a key role in delivering exceptional service to merchants throughout the lifecycle of onboarding, account maintenance, and post‑acquisition support. This role works closely with internal operations, onboarding, and service teams to ensure merchants experience a smooth transition and ongoing support following the TSYS acquisition. This position is critical to supporting Propelr’s TSYS merchant portfolio acquisition. The Client Support Representative will serve as a dedicated point of contact to ensure operational continuity, merchant satisfaction, and adherence to service levels during and after the transition of merchant accounts. This role enables scalable, high‑quality support without additional cost to Fiserv, while protecting the merchant experience and strengthening the partner relationship.
Responsibilities
Serve as a primary point of contact for merchants within the TSYS‑acquired portfolio supported by Propelr
Support merchant onboarding, account maintenance, and service inquiries via phone, email, and internal systems
Troubleshoot and resolve merchant issues related to processing, funding, account updates, and operational inquiries
Coordinate with internal teams (Operations, Risk, Onboarding, Technical Support) to resolve complex issues
Track and document all merchant interactions accurately within internal systems
Ensure service level agreements (SLAs) are met or exceeded
Identify trends, recurring issues, and opportunities for process improvement
Provide a seamless, professional customer experience during periods of change and growth
Requirements
1–3+ years of experience in client support, customer service, a call center environment, or merchant services
Strong verbal and written communication skills
Experience supporting customers via phone and email in a fast‑paced environment
High attention to detail with strong documentation skills
Ability to manage multiple priorities while meeting SLAs
Comfort working with CRM, ticketing, or case management systems
Strong problem‑solving skills and a customer‑first mindset
Nice-to-haves
Experience in merchant services, payments, fintech, or financial services
Familiarity with TSYS, payment processing platforms, or acquiring systems
Experience supporting merchants during onboarding, migrations, or portfolio transitions
Exposure to partner‑funded or client‑dedicated support models
Understanding of compliance, risk, or operational controls within financial services
