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Esteem Health is a mission-driven mental health organization dedicated to providing accessible, empowering care. We believe that meaningful mental health care starts with connection. Our team brings heart, hustle, and a deep belief in the power of dignity and trust.
The Role
Clinical Care Coordinators are the connective tissue between our clinical teams, families, and operational systems. This role is ideal for someone who thrives in fast-paced environments, loves helping people, and can balance compassion with organization.
As a Clinical Care Coordinator, you help ensure that clients move smoothly through care — from intake to ongoing support — while creating a calm, welcoming experience for families and individuals navigating mental health services.
This role works closely with therapists, psychiatric providers, ECM teams, schools, pharmacies, and caregivers to reduce barriers and improve continuity of care.
Key Responsibilities
Client Support & Coordination
Serve as a primary point of contact for individuals and families via phone/ text.
Assist clients with onboarding paperwork, intake forms, scheduling, and care coordination
Provide warm, emotionally intelligent support to families and individuals who may be overwhelmed
Coordinate follow-up communication after appointments and missed visits
Clinical Operations Support
Support therapists and prescribers with scheduling coordination and documentation workflows
Assist with obtaining records, releases of information, and care coordination tasks
Maintain accurate client records within the EHR system
Support in-office client flow and day-to-day clinic operations
Help prepare and organize provider schedules and client communications
Administrative & Team Responsibilities
Collaborate closely with front office, psychiatry, and leadership teams
Cross-train across operational workflows to provide team coverage when needed
Maintain HIPAA compliance and uphold strict confidentiality standards
Participate in team meetings, trainings, and workflow improvement initiatives
Who You Are
Deeply empathetic, with your team and with clients over the phone
Calm under pressure and able to de-escalate stressful situations
Highly organized and comfortable multitasking across systems and communication channels
Highly communicative and collaborative
Professional, dependable, and team-oriented
Passionate about serving children, teens, and families
Qualifications
Active CNAor MA certificationrequired
Fluency in Spanish and English required
Experience in behavioral health, medical offices, social services, pediatrics, or care coordination preferred
Strong communication and customer service skills
Experience with Electronic Health Records (EHR) preferred
Technically capable (comfortable using Google Suite) and quick to learn EHR systems and operational workflows
