<p><strong><em>Competitive Compensation-Impressive Benefits-Potential for Growth- Work/Life Balance</em></strong></p>
<p><em>Looking for a fulfilling career, not just a job? Seeking an employer that provides hands-on training? Searching for an employer who believes in investing in its team members for long-term growth?</em></p>
<p><strong><em>Start your new Career with Viking Pest Control! </em></strong></p>
<p><strong><em>About Us:</em></strong></p>
<p><em>At Viking Pest Control, we're leaders in pest management services, delivering innovative solutions and exceptional customer experiences. With a focus on technology-driven pest prevention and a commitment to excellence, we are dedicated to growing our business while helping our team members thrive in a supportive, collaborative environment.</em></p>
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<p><strong><em>If You Are:</em></strong></p>
<p>If you live in New Jersey, Pennsylvania, Maryland, or Delaware and love making people happy and delivering phenomenal customer service, Viking Pest has an exciting opportunity for you!</p>
<p>Are you passionate about creating exceptional customer experiences and building long-term relationships? Viking Pest Control is seeking a Customer Loyalty Advocate who embodies our core values through professional, courteous communication and a commitment to customer satisfaction.</p>
<p>As a Customer Loyalty Advocate, you'll be the voice of Viking, supporting our clients, resolving issues, and ensuring every customer interaction reinforces our reputation as the industry leader in pest control.</p>
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<p><strong><em>Who We're Looking For:</em></strong></p>
<p>We're searching for a people-oriented problem-solver who thrives in a fast-paced environment. If you're a strong communicator with a positive attitude and a passion for helping others, you could be a great fit. Previous customer service experience-especially in pest control or high-volume call settings is a plus.</p>
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<p><strong><em>What You'll Do:</em></strong></p>
<ul>
<li>Answer inbound customer calls and provide timely, accurate solutions.</li>
<li>Communicate with customers through email, chat, and text platforms.</li>
<li>De-escalate concerns with professionalism, empathy, and patience.</li>
<li>Educate customers on our services and assist with troubleshooting using our CRM (PestPac).</li>
<li>Update and review customer accounts, including service, billing, and warranty details.</li>
<li>Schedule appointments clearly and efficiently.</li>
<li>Collaborate with other departments to improve the overall customer experience.</li>
<li>Identify upsell opportunities and offer value-added services when appropriate.</li>
<li>Accurately enter data, process payments, and support Inside Sales as needed.</li>
<li>Document customer concerns and escalate issues appropriately.</li>
<li>Support special projects and participate in ongoing customer service initiatives.</li>
</ul>
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<p><strong><em>What We Need from You:</em></strong></p>
<ul>
<li>Strong written and verbal communication skills</li>
<li>A calm, empathetic, and patient demeanor</li>
<li>Excellent multi-tasking, time management, and organizational abilities</li>
<li>Comfort working in a high-volume, fast-paced environment</li>
<li>Proficiency in Microsoft Office 365; PestPac experience preferred</li>
<li>Previous experience handling multi-line phone systems is a plus</li>
<li>Ability to sit, stand, walk, and use a computer/phone for extended periods</li>
<li>Willingness to work two Saturdays per month</li>
</ul>
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<p><strong><em>What We Offer:</em></strong></p>
<ul>
<li>Competitive compensation</li>
<li>Paid time off, including eight paid holidays</li>
<li>Comprehensive benefits, including health, dental, vision, and 401(k) with company match.</li>
<li>Career growth opportunities in a fast-growing, innovative company.</li>
<li>Ongoing training and professional development programs.</li>
<li>A collaborative, inclusive, and supportive work environment where your contributions are valued.</li>
</ul>
<br>
<p>EOE</p>
