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Customer Sales Associate - Inbound Sales (U.S)

May 1, 2026

Customer Sales Associate - Inbound SalesLocation: United States - RemoteSalary: CompetitiveContract Type: Permanent, Full TimeCompensation: $20 per hourIf you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further. We are looking for energetic customer service/sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers - It all starts with you!D&G’s purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.Key Responsibilities:<ul><li>Assist existing and new customers with incoming sales opportunities.</li><li>Responsible for closing extended warranty sales with the assistance of outbound call diallers.</li><li>Provide solutions to customer needs in a fast-paced and energetic environment.</li><li>Formulate business decisions based on information provided during the call.</li><li>Proficient approach to explaining products and services to existing and prospective customers.</li><li>Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to over come objections.</li><li>Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.</li><li>Accurately document information within multiple database systems.</li><li>Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.</li><li>Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.</li><li>Act as a back-up to both Inbound/Outbound Contact Center Team, focusing on closing extended warranty sales.</li></ul>Skills & Experience Required:<ul><li>1-3 years of Customer Service and Sales experience, in a call center environment.</li><li>Genuine desire to provide exceptional customer service.</li><li>Ability to understand first call resolution.</li><li>Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.</li><li>Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.</li><li>Self-motivated, able to work independently, and a desire to learn and succeed.</li><li>Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.</li><li>Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.</li><li>Highly reliable with the ability to maintain regular attendance and punctuality.</li><li>High School Diploma or GED required.</li></ul>Please note, applicants must have the legal right to work in the United States.Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...