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Customer Service Representative
<h3><b>Job Title: Permit Analyst/CSR/Admin Assistant</b><br></h3> <p><br></p><b>Employment Type:</b> Contract / Full-Time<br><b>Work Mode:</b> Onsite / Hybrid / Remote (as applicable)<br><b>Schedule:</b> Business Hours (Monday–Friday)<br> <p><br></p><br> <h3><b>Position Overview</b><br></h3> <p>We are seeking a detail-oriented and customer-focused <b>Application Support Specialist</b> to support the intake, review, and processing of permit and service-related applications. This role is ideal for individuals with backgrounds in <b>customer service, administrative support, front desk operations, call centers, or office coordination</b> who are comfortable working with forms, data, and customer inquiries.<br></p> <p><b>No prior permit experience is required</b> — training will be provided.<br></p><br> <h3><b>Key Responsibilities</b><br></h3> <ul> <li><p>Receive, review, and process permit or application requests for completeness and accuracy<br></p></li> <li><p>Enter and maintain application data in internal systems, databases, or tracking tools<br></p></li> <li><p>Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps<br></p></li> <li><p>Provide clear guidance to applicants on documentation, forms, and procedural requirements<br></p></li> <li><p>Coordinate with internal departments to route applications and resolve missing or incorrect information<br></p></li> <li><p>Track application progress and ensure timely follow-up and resolution<br></p></li> <li><p>Maintain organized records in compliance with internal policies and regulatory standards<br></p></li> <li><p>Prepare basic reports, logs, or summaries related to application volume and status<br></p></li> <li><p>Deliver professional, courteous customer service at all times<br></p></li> </ul><br> <h3><b>Required Qualifications</b><br></h3> <ul> <li><p><b>1+ year of experience</b> in <b>Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles</b><br></p></li> <li><p>Strong attention to detail and accuracy when handling forms and data<br></p></li> <li><p>Comfortable working with computers and multiple systems<br></p></li> <li><p>Basic proficiency in <b>Microsoft Office (Word, Excel, Outlook)</b> or similar tools<br></p></li> <li><p>Ability to communicate clearly and professionally with customers and internal teams<br></p></li> <li><p>Strong organizational and time-management skills<br></p></li> </ul><br> <h3><b>Training & Support</b><br></h3> <ul> <li><p>Full training provided on permit processes, systems, and procedures<br></p></li> <li><p>Ongoing support from supervisors and team leads<br></p></li> <li><p>Clear process documentation and job aids available<br></p></li> </ul><br> <h3><b>Who Should Apply</b><br></h3> <p>This role is a great fit for candidates who have worked as:<br></p> <ul> <li><p>Customer Service Representative<br></p></li> <li><p>Administrative Assistant<br></p></li> <li><p>Office Clerk<br></p></li> <li><p>Front Desk Coordinator<br></p></li> <li><p>Call Center Agent<br></p></li> <li><p>Receptionist<br></p></li> <li><p>Data Entry Clerk<br></p></li> </ul> <p>If you enjoy helping people, working with documents, and ensuring processes run smoothly, <b>we encourage you to apply</b>.<br></p><br><br>