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We are looking for a versatile, proactive, and dependable Customer Service Specialist to join our fast-growing e-commerce business. In this fully remote role, you’ll serve as the front line for our online customers—blending traditional e-commerce support with consultative sales and foundational technical support.
throughWhether you're helping an online buyer track an order, troubleshooting a product setup, or guiding a prospective customer their online purchase, your goal is to deliver an exceptional digital customer experience. Prior experience working in e-commerce or online retail is highly valued and strongly encouraged to apply. Comprehensive training will be provided across all our specific systems, tech, and sales processes.
Primary Responsibilities:
Manage a high volume of incoming calls in a professional and courteous manner
Respond to customer inquiries via phone, email, or chat with accuracy and timeliness
Provide complete and accurate information using available tools and resources
Maintain a positive, empathetic, and professional attitude toward customers at all times
Document customer interactions clearly and thoroughly in internal systems
Collaborate with internal departments to ensure timely resolution of customer issues
Follow up with customers to confirm problem resolution and satisfaction
Communicate/work with our distributors and manufacturers to process claims
Key Responsibilities
Omnichannel Customer Support
Answer high-volume incoming calls, emails, and chats with a professional, empathetic, and resolution-focused approach.
Log all customer interactions accurately and thoroughly within internal systems.
Coordinate directly with manufacturers and distributors to process product claims and follow up on customer resolutions.
Cross-collaborate with internal teams to escalate and resolve complex issues efficiently.
Consultative Sales & Lead Nurturing
Handle inbound lead calls, serving as a knowledgeable product consultant to understand customer needs.
Provide accurate quotes, answer detailed product questions, and build rapport with potential buyers.
Nurture sales leads and facilitate smooth handoffs to specialized teams when required.
Technical Support & Troubleshooting
Assist with overflow technical support calls by gathering detailed issue diagnostics.
Guide customers through step-by-step troubleshooting to identify and deliver optimal technical solutions.
Qualifications & Skills
Experience: Proven background in customer support, inbound sales, or technical helpdesk environments.
Communication: Exceptional written and verbal communication skills with a strong phone presence and active listening ability.
Problem-Solving: A clear, critical thinker who stays calm, resourceful, and professional under pressure.
Adaptability: Comfortable juggling multiple channels (phone, email, chat) and switching gears between customer care, sales, and tech support.
Technical Aptitude: Ability to quickly learn new software, product specs, and internal CRM systems.
Education: High school diploma or GED required.
Why You’ll Love Working Here
100% Remote Flexibility: Work comfortably from your home office.
Earn Beyond Base Pay: Performance bonus opportunities tied to sales support and technical handling.
Growth & Support: Thorough training provided to ensure you feel confident across all primary and secondary responsibilities.
Benefits:
401(k)
Dental and vision insurance
Paid time off
Schedule:
Full Time
Hiring 1 Candidate
Monday - Friday | 10 AM - 6 PM ET (7 AM - 3 PM PDT)
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Paid time off
Vision insurance
Application Question(s):
Do you currently reside in the state of NV at the time of submitting this application?
