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Customer Support Agent (Mandarin Fluency)
<p>At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.</p> <p>Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.</p> <p><strong>About this role…</strong> </p> <p>Flipdish in Argentina is expanding its team of Customer Support Agents, responsible for ensuring a seamless customer experience. This remote role, focuses helping our mandarin customers in providing excellent customer support. </p> <p><strong>Key Responsibilities:</strong></p> <p>Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.</p> <p>Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.</p> <p>Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.</p> <p>Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.</p> <p>Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.</p> <p>Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.</p> <p>Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.</p> <p>Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.</p> <p><strong>We're looking for:</strong></p> <ul> <li>Relevant experience in Mandarin/Chinese speaking roles.</li> <li>A focus on delivering great customer experiences.</li> <li>Strong organisational and problem-solving skills.</li> <li>Technical troubleshooting proficiency.</li> <li>Fluency in Mandarin</li> </ul> <h3>🦄<strong> About Flipdish</strong></h3> <p>We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry. </p> <p>We go to great lengths to understand our customers (check out our<a href="https://www.linkedin.com/posts/flipdish_why-are-our-c-suite-rolling-up-their-sleeves-activity-7064280224821075968-s4xp?utm_source=share&utm_medium=member_desktop"> C-suite on work experience</a>). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.<br><br></p> <h3><strong>🙈Don’t be shy. Apply. </strong></h3> <p>We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch. </p> <p>We also understand some candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.</p>
