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<p style="color: #000000;"><strong><span style="color: red;">Delivery Specialist (Remote)</span></strong></p>
<p style="color: #000000;"><strong><span style="color: red;">Pay rate $23.30 per hour </span></strong></p>
<p style="color: #000000;"><strong><span style="color: #002060;">The Delivery Specialist (DS) is responsible for servicing customers based on their orders, by delivering tires to existing customers that are not readily/easily serviced from TireHub Logistics Centers (TLCs). The DS will collaborate with their TLC Leader or Area Operations Leader (AOL) and Customer Service Specialist to maintain and enhance these customer relationships. The DS must effectively service all existing assigned customers.</span></strong></p>
<p style="color: #000000;"><strong><span style="color: #1f3864;">This role reports to the TireHub Logistic Center (TLC) Leader or AOL, and is assigned to a TLC, but works remotely.</span></strong></p>
<p style="color: #000000;"> </p>
<p style="color: #000000;"><span style="color: #7f7f7f;">The individual must exhibit the following core TireHub commitments: </span> </p>
<p style="color: #000000;"><span>·<span> </span></span><span style="color: #7f7f7f;">Approachable - <strong>If a company could smile, we would. Instead, we rely on our people to show it. </strong>We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.</span> </p>
<p style="color: #000000;"><span>·<span> </span></span><span style="color: #7f7f7f;">Adventurous - <strong>What TireHub is set up to do is intentionally outrageous. </strong>So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.</span> </p>
<p style="color: #000000;"><span>·<span> </span></span><span style="color: #7f7f7f;">Relentless - <strong>We tackle our work with energy. </strong>We deliver on our commitments with enthusiasm. And we don't give up until we get to the end. </span> </p>
<p style="color: #000000;"><span>·<span> </span></span><span style="color: #7f7f7f;">Speedy - <strong>Speed is the currency in the tire industry. </strong>When we commit to a job, we get the job done <strong>– </strong>and we do it fast. </span></p>
<p style="color: #000000;"> </p>
<p style="color: #000000;"><strong><span style="color: #002060;">Role Specifics:</span></strong></p>
<p style="color: #000000;"> </p>
<p style="color: #000000;"><span style="color: gray;">o<span> </span></span><span style="color: gray;">Delivery Service (up to 85%)</span></p>
<p style="color: #000000;"><span style="color: gray;">o<span> </span></span><span style="color: gray;">Vehicle Maintenance (5%)</span></p>
<p style="color: #000000;"><span style="color: gray;">o<span> </span></span><span style="color: gray;">Customer Service (5%)</span></p>
<p style="color: #000000;"><span style="color: gray;">o<span> </span></span><span style="color: gray;">Other assigned tasks (up to 5%)</span><span><span> </span></span><span style="color: gray;">I</span></p>
<p style="color: #000000;"><span style="color: gray;">*Adjustments to these allocations are made as business needs evolve.</span></p>
<p style="color: #000000;"><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Communicates effectively with customers and TLCs to coordinate inventory requirement back to leadership, inventory, according to customer requests, new or special tire inventory and current market trends.</span></p>
<p style="color: #000000;"><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Conducts daily route deliveries and visits to customers and build rapport with key decision makers, ensure quality standards, and pro-actively solve customer concerns.</span></p>
<p style="color: #000000;"><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Loads, unloads, inspects, and records tires on TireHub vehicles for delivery to and from customers.</span></p>
<p style="color: #000000;"><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Verifies the accuracy of tire selection, packing, weighting, marking, and counting for customer orders. Performs necessary counting, tallying and documentation of inventory control.</span></p>
<p style="color: #000000;"><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Ensures adherence to safety protocols during tire handling, including proper loading unloading, stacking, and restacking.</span></p>
<p style="color: #000000;"><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Maintains assigned vehicle is in good mechanical condition and ensures safe operation of TireHub vehicles.</span></p>
<p style="color: #000000;"><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Conducts pre-trip vehicle inspections at the beginning of each workday and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee.</span></p>
<p style="color: #000000;"><span><span style="color: gray;">·<span> </span></span></span><span style="color: #767171;">Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules, as assigned. </span><span><span style="color: gray;">Completes other tasks assigned by manager or another member of leadership.</span></span></p>
<p style="color: #000000;"><span style="color: gray;">·<span> </span></span><span style="color: gray;">Completes all the necessary driver and vehicle maintenance logs, on a regular basis.</span></p>
<p style="color: #000000;"><span style="color: gray;">·<span> </span></span><span style="color: gray;">Ensure compliance with all TireHub policies and procedures, as well as Federal Motor Carrier Safety Administration (FMCSA).</span></p>
<p style="color: #000000;"><span style="color: gray;">·<span> </span></span><span style="color: #767171;">Records all working hours accurately, and reviews/approves weekly timesheet by close of business on final day worked each week.</span></p>
<p style="color: #000000;"><span style="color: gray;">·<span> </span></span><span style="color: gray;">Notifies TLC Leader/AOL of any timesheet errors or discrepancies for daily correction.</span></p>
<p style="color: #000000;"><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Completes other tasks assigned by their TLC Leader/AOL.</span></p>
<p style="color: #000000;"><span style="color: gray;"> </span></p>
<p style="color: #000000;"><strong><span style="color: #767171;">Customer Service</span></strong></p>
<p style="color: #000000;"><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Acknowledges and collects data on customer account issues and service concerns and escalates immediately to the customer service team/TLC Leader/AOL of issues for a resolution.</span></p>
<p style="color: #000000;"><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Collects Proof of Delivery (POD) from customers.</span></p>
<p style="color: #000000;"><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Collects payments from customers for merchandise delivered on a Cash on Delivery (<strong>COD</strong>) basis.</span></p>
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<p style="color: #000000;"><strong><span style="color: #002060;">Competencies:</span></strong></p>
<p style="color: #000000;"><span><strong><span> </span></strong></span></p>
<p style="color: #000000;"><span style="color: gray;">·<span> </span></span><strong><span style="color: gray;">Optimizes Work Processes: </span></strong><span style="color: gray;">Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.</span></p>
<p style="color: #000000;"><span style="color: gray;">·<span> </span></span><strong><span style="color: gray;">Manages Ambiguity: </span></strong><span style="color: gray;">Operating effectively, even when things are not certain, or the way forward is not clear.</span></p>
<p style="color: #000000;"><span style="color: gray;">·<span> </span></span><strong><span style="color: gray;">Drives Results: </span></strong><span style="color: gray;">Consistently achieving results, even under tough circumstances.</span></p>
<p style="color: #000000;"><span style="color: gray;">·<span> </span></span><strong><span style="color: gray;">Collaborates: </span></strong><span style="color: gray;">Building partnerships and working collaboratively with others to meet shared objectives.</span></p>
<p><strong><span style="color: #002060;">Experience:</span></strong></p>
<p style="padding-left: 30px;"><span><span style="color: #002060;">·<span> </span></span></span><span><span style="color: gray;">High School Diploma or equivalent. </span></span></p>
<p style="padding-left: 30px;"><span><span style="color: #002060;">·<span> </span></span></span><span><span style="color: gray;">1 year of general work experience.</span></span></p>
<p style="padding-left: 30px;"><span><span style="color: #002060;">·<span> </span></span></span><span><span style="color: gray;">Must have a valid driver’s license.</span></span></p>
<p style="padding-left: 30px;"><span><span style="color: #002060;">·<span> </span></span></span><span><span style="color: gray;">Must have at least 3 years of driving history, with a valid driver’s license (does not include driver’s permit).</span></span></p>
<p style="padding-left: 30px;"><span><span style="color: gray;">·<span> </span></span></span><span><span style="color: gray;">Must be 21 years old or older.</span></span></p>
<p><strong><span style="color: #002060;">Required Knowledge, Skills, and Abilities:</span></strong></p>
<ul>
<li style="color: #767171;">Demonstrate excellent interpersonal, customer service, communication (written and verbal) skills.</li>
</ul>
<p><span><span style="color: gray;">·<span> </span></span></span><span><span style="color: gray;">Ability to load/unload outbound inventory accurately and efficiently in delivery vehicles.</span></span></p>
<p><span style="color: gray;">·<span> </span></span><span style="color: gray;">Ability to safely drive TireHub vehicles to distribute tires to customer locations.</span></p>
<p><span><span style="color: gray;">·<span> </span></span></span><span><span style="color: gray;">Multitask in a fast-paced environment.</span></span></p>
<p><span style="color: gray;">·<span> </span></span><span style="color: gray;">Follow traffic rules and regulations by safely driving TireHub vehicles to deliver tires to customer locations.</span></p>
<p><span style="color: gray;">·<span> </span></span><span><span style="color: gray;">Depending on location, may be required to qualify and maintain a commercial motor vehicle (CMV) medical card.</span></span></p>
<p><span style="color: gray;">·<span> </span></span><span style="color: gray;">Work independently and as part of a team.</span></p>
<p><span style="color: gray;">·<span> </span></span><span style="color: gray;">Familiarity with Manifest, GPS, and Navigation systems.</span></p>
<p><span style="color: gray;">·<span> </span></span><span style="color: gray;">Must be able to maintain a forklift certification.</span></p>
<p><span style="color: gray;">·<span> </span></span><span style="color: gray;">Must be able to maintain a valid driver’s license.</span></p>
<p><span><span style="color: gray;">·<span> </span></span></span><span><span style="color: gray;">Good mathematical skills.</span></span></p>
<p><span><span style="color: gray;">·<span> </span></span></span><span><span style="color: gray;">Excellent Organizational skills.</span></span></p>
<p><strong><span style="color: #002060;">Working Conditions:</span></strong></p>
<p><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Required to lift, pull, push, and/or move tires/inventory (up to 50 lbs. or greater with or without mechanical assistance following standard operating and safety procedures) as needed.</span></p>
<p><span style="color: #767171;">·<span> </span></span><span style="color: #767171;">Employee is regularly required to stand, sit, walk, kneel, bend, crawl, climb and balance.</span></p>
<p><span style="color: gray;">·<span> </span></span><span style="color: gray;">Employee is required to assist in the moving, lifting, and placement of advertising displays in furtherance of sales functions.</span></p>
<p><span style="color: gray;">·<span> </span></span><span style="color: gray;">Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.</span></p>
<p><span style="color: gray;">·<span> </span></span><span style="color: gray;">Employee is exposed to moving mechanical parts and outside weather conditions. Noise level in the work environment is usually moderate.</span></p>
<p><span style="color: gray;">·<span> </span></span><span style="color: gray;">Employee must be able to work Monday-Saturday, during operations business hours.</span></p>
<p style="color: #000000;"> </p>
<p><span style="color: gray;">·<span> </span></span><span style="color: gray;">A company-provided van will be assigned for work-related purposes. Employees may be required to park the vehicle at their residence when not in use. Employees must ensure they have a secure and appropriate space available for parking.</span></p>
<p><span style="color: gray;"> </span></p>
