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**Experienced Customer Service Representative – Temporary to Permanent, Remote Opportunity in Harrisburg, PA**
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Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with a variety of customers? If so, we invite you to join arenaflex as a temporary to permanent Customer Service Representative in our remote team based in Harrisburg, PA.
**About arenaflex**
arenaflex is a leading provider of asset management and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. With a strong commitment to innovation and customer satisfaction, we strive to create a positive impact in the lives of our customers and communities.
**Job Summary**
As a Customer Service Representative, you will be responsible for providing prompt and accurate information to customers in a courteous and professional manner. This role is a fast-paced, high-volume, inbound call center position that requires excellent communication, problem-solving, and time management skills. You will work from home with computer equipment provided by arenaflex and have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.
**Key Responsibilities**
Provide prompt and accurate information to customers in a courteous and professional manner
Guide callers through troubleshooting and provide detailed case statuses and next steps
Navigate necessary websites to resolve customer inquiries
Work in a fast-paced, high-volume call center environment
Meet or exceed performance metrics and quality standards
Collaborate with team members to achieve shared goals and objectives
**Minimum Requirements**
High School Diploma or G.E.D.
Must be a resident in any of the following states: Alabama, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Virginia, West Virginia, Wisconsin, Oregon, Nevada, Idaho, Utah, Montana, or Wyoming
Location Requirement: All work must be performed in the United States for this remote role
Experience in servicing customers with professionalism, diplomacy, and consideration for the customer's requests or concerns
High-speed internet access (Minimum 10 MBPS upload speed and 100 MBPS download speed)
You must use a provided ethernet cord and be hard-wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
Cell phone
Must be able to download an app on a Smartphone or tablet
Private workspace or home office free of distractions and outside noise
Excellent written and verbal communication skills
Fast learner, ability to maintain an in-depth understanding of the training curriculum
Excellent PC and internet navigation skills
Efficient time management skills
**Preferred Qualifications**
Prior experience in a high-volume call center
Detail-oriented with close attention to program compliance requirements, record-keeping guidelines, and file closeout expectations
Ability to perform mathematical operations such as calculating percentages and working with large numbers
Ability to use analytical skills to interpret and evaluate information
Ability to read, write, and speak English (Bilingual preferred)
Ability to thrive in a fast-paced work environment
Strong customer service skills and knowledge of customer service best practices
Ability to maintain confidentiality of program information
Proficiency with Microsoft Word, Excel, Outlook, and Internet
**Compensation and Benefits**
$16.00 per hour plus bonus
Work from home with computer equipment provided by arenaflex
Temporary assignment with the potential for a permanent role
Paid Virtual Training will take place on Weekdays from 9 am to 6 pm
Typical work schedule will be a regular Full-Time Schedule
Hours of operation for the project are 9am-9pm EST 7 days a week, for a total of 40 hours each week. Weekends and 1-2-night shifts/week required
**Career Growth Opportunities and Learning Benefits**
Opportunities for professional growth and development in a dynamic and supportive environment
Paid training and development programs to enhance your skills and knowledge
Collaborative and inclusive team culture that values diversity and inclusion
Recognition and rewards for outstanding performance and contributions
