Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient billing and customer service experiences. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills, resolve account balances, and find affordable payment plans. If you're passionate about delivering outstanding customer service, working in a dynamic remote environment, and growing your career with a stable and award-winning company, we want to hear from you! About arenaflex arenaflex is a customer service contact center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team is built on the foundation of integrity, passion, and respect, and we're committed to delivering exceptional results that exceed our clients' expectations. As a family-owned business, we prioritize our employees' growth and well-being, offering a supportive work environment, competitive pay, and opportunities for advancement. What sets arenaflex apart? * We're a family-owned business where you become part of the family, not just a number. * We're an award-winning workplace, recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm (2019-2023). * We've achieved over 20 years of consistent and healthy growth with world-class clients. * Your voice is heard and appreciated, and you're valued as a member of our team. * We promote from within, offering opportunities for career growth and development. * We offer a work-from-home opportunity with modified in-office work options available for those who prefer the "office" setting. Job Summary As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include: * Using empathy and excellent communication skills to help patients and their families understand complex medical bills and resolve account balances. * Providing outstanding customer service, collaborating with patients over the phone to create affordable payment plans and taking payments by phone. * Accurately documenting all calls and follow-ups in our software systems, utilizing your computer proficiency, organization, and attention to detail. * Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus. * Continuously improving, with supportive coaching and feedback from your manager and team leads, and ongoing training. What You'll Need * 1-2 years of experience in customer service, healthcare billing, or a related field. * Excellent verbal and written communication skills, with the ability to empathize with patients and their families. * Proficiency in computer software systems, with the ability to accurately document calls and follow-ups. * Strong organizational and attention-to-detail skills, with the ability to work in a fast-paced environment. * A high school diploma or equivalent, with a focus on continuous learning and professional development. What We Offer * A competitive base annual pay ranging from $37,440 to $43,680, based on prior experience. * Monthly performance bonuses ranging from $100 to $400, with opportunities to earn additional gift cards and prizes through company and individual team contests. * A comprehensive benefits package, including: * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Life insurance * Paid time off * Tuition reimbursement * Vision insurance * A work-from-home opportunity with modified in-office work options available for those who prefer the "office" setting. * Opportunities for career growth and development, with a focus on promoting from within. How to Apply If you're passionate about delivering exceptional customer service, working in a dynamic remote environment, and growing your career with a stable and award-winning company, we want to hear from you! Apply now to join our team as a Remote Healthcare Billing and Customer Service Representative and take the first step towards a rewarding and challenging career with arenaflex. Contact Information For more information about this opportunity or to apply, please visit our website at [arenaflex.com](http://arenaflex.com) or contact our recruitment team at [careers@arenaflex.com](mailto:careers@arenaflex.com). We look forward to hearing from you! Apply for this job