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Field Service Engineer

May 1, 2026

Additional Job Description:At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in in our New York Territory. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovationIn this role, a typical day will include: <ul><li>Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications</li><li>Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines</li><li>Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals</li><li>Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues</li><li>Escalate issues to relevant engineering teams</li><li>Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams</li><li>Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements</li><li>Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization</li></ul>Key Requirements/Minimum Qualifications:<ul><li>Associate’s degree or equivalent years of directly related experience</li><li>The ability to fluently read, write, understand, and communicate in English</li><li>2 years of Relevant Experience</li></ul>Preferred Qualifications:<ul><li>Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.</li><li>Experience working with advance medical devices and with medical devices that use lasers.</li><li>Accustomed to working with hospital operating room and surgery center protocols.</li><li>Working knowledge of ServiceMax / CRM tools.</li><li>Ability to lift 50 pounds – i.e., tools, replacement parts, etc.</li><li>Travel Requirements: Up to 30% out of territory and overnights as needed</li><li>Territory: New York – 5 burrows, New Jersey, lower Connecticut</li></ul>How to Thrive at Alcon:<ul><li>Imagine your career like never before with focused growth and development opportunities</li><li>Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!</li><li>Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!</li></ul>See your impact at alcon.com/careers ATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.<a href="https://wd5.myworkday.com/alcon/d/inst/1422$3/rel-task/3001$14.htmld" target="_blank" rel="noopener noreferrer">Find Jobs for Employees</a><a href="https://wd5.myworkday.com/alcon/d/inst/1422$130/rel-task/3001$14.htmld" target="_blank" rel="noopener noreferrer">Find Jobs for Contingent Worker</a> Total RewardsAlcon’s Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value. The first layer of our rewards program is compensation. We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population. Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness. To learn more about Alcon’s Corporate Social Responsibility including our Total Rewards, <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fs1.q4cdn.com%2F963204942%2Ffiles%2Fdoc_downloads%2F2021%2F09%2FAlcon_2020_Corporate_Responsibility_Report.pdf&data=04%7C01%7Cchris.lampley%40Alcon.com%7C8178fcaf5b784fd693c508d97e09bf79%7C34cd94b5d86c447f8d9b81b4ff94d329%7C0%7C0%7C637679402604440848%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cetiSEzUutqrW%2FQE5c1b7WwVw2P6xxiAAsUsHnnt%2Fas%3D&reserved=0" target="_blank" rel="noopener noreferrer">click here</a> Pay Range$37.02 - $68.74 Pay FrequencyHourly Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...