Front Desk Associate

About us

Norfolk Lodge & Suites is part of the Choice Hotel family located in Norfolk, NE. We are a multi award winning property. We are professional, customer-centric, fast-paced and our goal is to "love and serve our guests." .

Our work environment includes

• Modern office setting
• On-the-job training

We are looking for a Front Desk Agent to join our team and provide exceptional customer service to our guests. The successful candidate will be responsible for greeting guests upon arrival, providing information about the hotel and its amenities, and handling check-ins and check-outs. The ideal candidate will have excellent interpersonal skills, a professional demeanor, and the ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome guests upon arrival.
• Answer inquiries from guests regarding hotel services, facilities, and hours of operation.
• Provide information about local attractions, events, and directions.
• Handle guest check-ins and check-outs.
• Process payments and other transactions accurately and efficiently.
• Maintain a clean and organized work area.

Pay: $17.00 - $18.00 per hour

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience

• Customer service: 1 year (Required)

Shift availability

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: In person