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GEG Coordinator – Video Games Research Operations (Los Angeles)
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About the position
As a GEG Coordinator (Good Entertainment Group), you will manage participant recruitment for some of our ongoing projects – identifying qualified candidates from within our Good Gamer Group panel, conducting phone or video rescreening with them, coordinating logistics with the project team and participants, and generally ensuring that we have the right research participants in the right place, at the right time! The ideal candidate will need to be in the local Los Angeles area to attend in-person projects at our Culver City office. The ideal candidate for this role has good phone etiquette, personal organization, and tech savviness, including working knowledge of Microsoft Excel. A background in research isn’t necessary, but you should be ready to self-motivate to complete your tasks on strict deadlines. General knowledge of gaming and the biggest game franchises is strongly preferred. Most of our projects are focused on specific video game titles, franchises, or video game genres - industry knowledge and gaming passion are highly desirable qualities in a candidate. We will provide all required training for the right candidate. At Interpret, we consider ourselves fun scientists, and we’re searching for someone who holds a common love for the industries we work in, has a curiosity for consumer behavior, and wants to apply their analytic chops and methodological expertise to the game development and distribution process. A fun scientist is someone who thrives in a dynamic environment where your hobbies and personal passion for gaming, tech, and entertainment make work feel like, well, not work. Company Interpret is a global media, entertainment, and technology insights agency. We work with the biggest brands in entertainment and technology, across video games, movies and television, consumer electronics, social media, and advertising. While headquartered in Los Angeles, our team spans the globe. We have offices in Dallas, San Francisco, London, Munich, Shanghai, Brazil, and Seoul, and a network of strong local partners around the world. We are specialists in global consumer insight, with the majority of our engagements involving multiple markets and languages. For more information, visit https://interpret.la/.
Responsibilities
Recruit qualified participants for Interpret’s qualitative research, using our industry-leading Good Gamer Group panel
Understand and execute on the unique qualifications for each study, paying close attention to quotas, subquotas, nuance between groups, etc. to ensure the participants match the needs of the research
“Code” screener surveys with user-friendly software Alchemer (formerly SurveyGizmo)
Learn basic CRM functionality and use email/SMS marketing to generate screener survey responses
Track project progress in Microsoft Excel, using simple data manipulation / formulas to display research participants’ responses in a “grid” format
Fully vet recruits via phone and/or video response to ensure all participants meet the qualifications stated in the screener survey
Coordinate with and confirm dates and times of participation with recruits, sending emails and making reminder calls as needed to ensure strong attendance
For hybrid employees, occasionally travel to do check-ins and light IT work at our Interpret playtesting labs or our clients’ facilities
Requirements
Strong attention to detail and the ability to work under tight deadlines
Strong phone and customer service skills - engaging with a diverse audience who share a common interest in video games
Team player, ready to work with a dedicated and fast-moving remote team
Strong organizational and project management skills
Self-starter with the ability to work under minimal supervision (takes initiative and looks for process efficiencies whenever possible)
Strong verbal and written communication skills
Familiarity with Microsoft Word, Excel, Outlook (very helpful but we can training can be provided)
General knowledge of the gaming market and major game genres/franchises across PC, Console, and mobile platforms
Willingness to learn new software as part of the job
