<p><strong>Role - Google Cloud AI/ML Subject Matter Experts</strong></p><p><strong>Location - Atlanta, GA - Remote</strong></p><p><strong>Type of hire - Full Time</strong></p><p><br></p><p><strong>Job Description</strong></p><p><strong>Must Have Technical/Functional Skills</strong></p><p>• Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder).</p><p>• Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs.</p><p>• High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams</p><p>• Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).</p><p><br></p><p><strong>Roles & Responsibilities</strong></p><p>• This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering.</p><p>• Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder.</p><p>• 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.</p><p>• Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders.</p><p>Generic Managerial Skills, If any</p><p>• Stakeholder management</p><p>• Escalation handling</p><p>• Cross-functional collaboration</p><p>• Communication skills</p><p>• Problem-solving</p><p>• Ownership & accountability</p><p><br></p><p>Note that this is remote position, however candidate must be wiling to visit any of following locations on need basis</p><p>San Francisco (CA), Cincinnati (OH), Atlanta (GA), Chicago (IL)</p><p><br></p><p><strong>TCS Employee Benefits Summary:</strong></p><p>Discretionary Annual Incentive.</p><p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p><p>Family Support: Maternal & Parental Leaves.</p><p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p><p>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.</p><p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p><p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p><p><br></p><p><strong>Salary Range: $90,000-$110,000 a year</strong></p>
