Health Center Manager - Primary Care

May 19, 2026

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Salary : $239,154.24 - $291,873.92 Annually Location : San Jose Metropolitan Area, CA Job Type: Full-Time Job Number: 25-H30-B Department: Santa Clara Valley Health Care - Valley Medical Center Division: Ambulatory Care Administration Opening Date: 11/24/2025 Closing Date: 12/10/2025 11:59 PM Pacific Bargaining Unit: 92 Description Under direction, to administer and manage the healthcare operations of providing ambulatory patient care services. Under direction of the Director, Primary Care and in partnership with the Physician Site Director, manages designated ambulatory care sites or facilities. The Division of Primary Care is looking for a Health Center Manager (HCM) with strong knowledge and experience managing a multi-service clinical practice in a Primary Care setting. The Health Center Manager will be responsible for maintaining the operations of the medical, nursing, and ancillary practice including but not limited to working with interdisciplinary teams to develop and implement best practices that aims to provide the highest quality of patient care. The Division of Primary Care seeks a manager who is highly skilled at clinic operations, program development as well as sound fiscal management Typical Tasks The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed. <ul><li>Analyzes utilization of staff and distribution of workloads with respect to organization and fiscal management;</li></ul> <ul><li>Identifies situations requiring corrective action and organizes, analyzes, and presents appropriate documentation;</li></ul> <ul><li>Plans, organizes, directs, and coordinates the administrative activities of all healthcare delivery in the assigned ambulatory location;</li></ul> <ul><li>Develops staffing patterns that provide for quality patient care;</li></ul> <ul><li>Collaborates with the Department Director to influence institutional goal-setting by identifying and communicating problems, pressures, and trends;</li></ul> <ul><li>Consults with the Department Director in the formulation of administrative policies and assumes responsibility for their implementation;</li></ul> <ul><li>Develops annual Quality Plan in collaboration with Physician Site Director and monitors quality indicators;</li></ul> <ul><li>Participates in long-range planning and establishes goals and objectives to facilitate the delivery of quality patient care;</li></ul> <ul><li>Evaluates and modifies facility planning and space utilization to enhance productivity and quality of care;</li></ul> <ul><li>Prepares budget requests for area of responsibility in collaboration with the Physician Site Director;</li></ul> <ul><li>Monitors schedules and assures that systems and resources support work variables, volume, and workflow;</li></ul> <ul><li>Monitors the revenue and expenditures of clinic(s) against the annual budget;</li></ul> <ul><li>Participates in the process of identification, supervision, and implementation of departmental goals;</li></ul> <ul><li>Uses systematic methods to resolve patient care and nursing problems; initiates planned change, evaluates outcomes, and implements corrective action through conscious, deliberate, and collaborative efforts;</li></ul> <ul><li>Participates in resolving unusual or complex interdepartmental problems as they relate to the delivery of quality care;</li></ul> <ul><li>Serves as mediator for personnel concerns that cannot be resolved at a lower level in the organization;</li></ul> <ul><li>Facilitates communication between departmental staff;</li></ul> <ul><li>Meets regularly with Physician Site Director to share information and problem solve;</li></ul> <ul><li>Supervises, coordinates, and evaluates the work of subordinates in their assigned area of responsibility;</li></ul> <ul><li>Participates in selection of candidates for available positions through initial interviews based upon the specific technical and psychosocial competencies required on an individual nursing unit;</li></ul> <ul><li>Determines skill level and compatibility with healthcare team through personal interview and other means;</li></ul> <ul><li>Participates in development and teaching of leadership and management skills;</li></ul> <ul><li>Promotes compliance with Federal, State, and local regulatory standards and Joint Commission standards;</li></ul> <ul><li>Collaborates with the Department Director to identify need for corrective action of an employee and initiates action when necessary;</li></ul> <ul><li>Periodically reviews organization structure, policies, and procedures to enhance administrative effectiveness and support goal attainment of the clinical programs;</li></ul> <ul><li>Directs and implements utilization of ambulatory care evaluation tools;</li></ul> <ul><li>Participates in the evaluation of the delivery of support services necessary to facilitate quality care;</li></ul> <ul><li>Reviews incident reports to identify and correct common problems;</li></ul> <ul><li>Responds to and resolves questions, inquiries, and complaints and makes recommendations for policy changes, where appropriate;</li></ul> <ul><li>Prepares annual statement of goals and objectives in collaboration with subordinates and Physician Site Director;</li></ul> <ul><li>Attends committee meetings and makes reports, as required;</li></ul> <ul><li>Annually evaluates own personal performance and job satisfaction based on attainment of goals;</li></ul> <ul><li>Maybe assigned as a Disaster Service Work (DSW), as required*;</li></ul> <ul><li>Performs other related duties, as required.</li></ul> Employment Standards Sufficient education, training, and experience to demonstrate the ability to perform the above tasks, plus the possession and direct application of the following knowledge and abilities: Training and Experience Note: The required knowledge and abilities are attained through training and experience equivalent to a Bachelor's Degree, or higher in Health Care, Business Administration, Nursing, or related field and Four (4) years of full-time experience managing a multi-specialty clinic or medical group. Special Requirements <ul><li>Ability to travel to alternate locations in the course of work. If driving, possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver authorization;</li></ul> <ul><li>*As a condition of employment, pursuant to California Government Code Sections 3100-3109 and Local Ordinance, all County of Santa Clara employees are designated Disaster Service Workers (DSWs), including extra help. A DSW is required to complete all assigned DSW-related training, and in the event of an emergency, return to work as ordered.</li></ul> Knowledge of: <ul><li>Principles of modern ambulatory healthcare administration;</li></ul> <ul><li>Current ambulatory healthcare issues and trends that impact healthcare delivery;</li></ul> <ul><li>Principles of personnel management and supervision, including training, evaluating, and budgetary preparation and control;</li></ul> <ul><li>Legal responsibilities, delegation, supervision, and communication principles;</li></ul> <ul><li>Federal, State, and County laws, codes, rules, and regulations, as well as Joint Commission standards as they apply in an integrated healthcare delivery system;</li></ul> <ul><li>Administrative problems involved in the operation of a complex modern ambulatory healthcare delivery system;</li></ul> <ul><li>Health information systems in a complex medical environment;</li></ul> <ul><li>Principles of management analysis and organizational design necessary to formulate and implement administrative policies;</li></ul> <ul><li>Common computer systems, applications, and specialized departmental programs.</li></ul> Ability to: <ul><li>Plan, organize, and direct a multi-specialty clinical department within one or multiple location(s);</li></ul> <ul><li>Develop and implement new methods and procedures;</li></ul> <ul><li>Prepare financial and operational studies and analyses;</li></ul> <ul><li>Interpret and apply provisions of Federal, State, and local laws and regulations as they apply to ambulatory healthcare delivery functions and activities;</li></ul> <ul><li>Act as a liaison to, advise, and/or resolve differences with public and private agencies, other departments, the general public, and departmental employees;</li></ul> <ul><li>Apply knowledge of healthcare goals and objectives and the organizational business plan to bridge patient care services and outcomes;</li></ul> <ul><li>Communicate effectively, both orally and in writing, with people of diverse backgrounds and cultures;</li></ul> <ul><li>Use work-related computer applications, such as word processing, spreadsheets, databases, or specialized departmental programs;</li></ul> <ul><li>Prepare clear and concise correspondence and reports;</li></ul> <ul><li>Establish and maintain effective working relationships with those contacted in the course of work, at all levels, including colleagues, the public, and representatives of other agencies.</li></ul> The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification. In addition to the amazing perks above, the County also offers the additional benefits below. Retirement Benefits The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being. Health Flexible Spending Account The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA. Dependent Care Assistance Program (DCAP) The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000. Life and AD&D The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most. Employee Assistance Program (EAP) The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support. Employee Wellness The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey. Education Reimbursement A generous program is available, including Education Reimbursement for employees seeking additional training and professional development. NOTE: Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts. Click here to access all Memoranda of Understanding and most recent Summary of Changes. 01 Please answer the following questions. Completion of the following supplemental questions is REQUIRED for your application and is an integral part of the evaluation process. Initially, it will be used to evaluate against the employment standards. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. Please include the name of employer, job title, dates of employment and number of hours worked per week for questions asking about your experience. A response of "see resume" or "see application" will deem your application incomplete. Vague, incomplete or non-responsive answers could result in no or low scores in a competitive rating process. Do you understand this requirement? <ul> <li>Yes</li> <li>No</li> </ul> 02 What is the highest level of education you have completed? <ul> <li>None</li> <li>High School or GED equivalent</li> <li>College (1 to 29 semester units / 1 to 44 quarter units)</li> <li>College (30 to 59 semester units / 45 to 89 quarter units)</li> <li>College (60 to 89 semester units / 90 to 134 quarter units)</li> <li>College (90 to 119 semester units / 135 to 179 quarter units)</li> <li>College (120 or more semester units / 180 or more quarter units)</li> <li>Associate's Degree</li> <li>Bachelor's Degree</li> <li>Master's Degree</li> <li>Doctoral Degree</li> </ul> 03 Do you have Bachelor's Degree, or higher in Health Care, Business Administration, Nursing, or a related field? <ul> <li>Yes</li> <li>No</li> </ul> 04 Please list the name of your degree, the level, and where it was obtained. If you do not have any write N/A. 05 How many years of recent experience do you possess managing a complex multi-specialty clinic or medical group? <ul> <li>No experience</li> <li>Less than one year</li> <li>One to less than two years</li> <li>Two to less than three years</li> <li>Three to less than four years</li> <li>Four to less than five years</li> <li>Five to less than six years</li> <li>Six to less than seven years</li> <li>Seven to less than eight years</li> <li>Eight to less than nine years</li> <li>Nine to less than ten years</li> <li>Ten years or more</li> </ul> 06 Describe your recent experience managing a complex multi-specialty clinic or medical group. Please include the name of employer, job title, dates of employment and number of hours worked per week. If you do not have any write "none."For each relevant position held, please provide specific information that clearly describes:(a) Your functional areas of responsibility.(b) The size and type of each organization.(c) Your position within each organization and the title of the position to which you report(ed).(d) The number and level of staff managed. 07 How many years of ambulatory clinical experience do you possess? <ul> <li>None</li> <li>Less than one year</li> <li>One to less than two years</li> <li>Two to less than three years</li> <li>Three to less than four years</li> <li>Four to less than five years</li> <li>Five to less than six years</li> <li>Six to less than seven years</li> <li>Seven to less than eight years</li> <li>Eight to less than nine years</li> <li>Nine to less than ten years</li> <li>Ten years or more</li> </ul> 08 Describe your clinical experience in an ambulatory setting. Please include the name of employer, job title, job duties, dates of employment and number of hours worked per week. If you do not have any write "none." 09 How many years of work experience do you possess performing operational and strategic management planning duties? <ul> <li>None</li> <li>Less than one year</li> <li>One year to less than two years</li> <li>Two years to less than three years</li> <li>Three years to less than four years</li> <li>Four years to less than five years</li> <li>Five years to less than six years</li> <li>Six years to less than seven years</li> <li>Seven years to less than eight years</li> <li>Eight years to less than nine years</li> <li>Nine years to less than ten years</li> <li>Ten years or more</li> </ul> 10 Please describe your experience performing operational and strategic management planning duties. Include your experience setting priorities, strengthening operations, and ensuring employees and stakeholders are working toward common goals. Include the name of the employer, job title, dates of experience, hours worked per week and your specific responsibilities. If none, please indicate "N/A." 11 Please select all of the areas that you have work experience: <ul> <li>Adult/Internal Medicine</li> <li>Family Medicine</li> <li>Primary Care Behavioral Health</li> <li>OB-GYN/ Maternal Health</li> <li>Pediatrics</li> <li>Urgent Care</li> <li>Other(s)</li> <li>None</li> </ul> 12 For each relevant position held in the above areas, please provide specific information that clearly describes:(a) Your functional areas of responsibility.(b) The size and type of each organization.(c) Your position within each organization and the title of the position to which you report(ed).(d) The number and level of staff managed. 13 Please identify the hospital you are currently working at. If none, please select N/A. <ul> <li>El Camino</li> <li>Fremont</li> <li>Good Samaritan</li> <li>Kaiser</li> <li>O'Connor</li> <li>San Francisco General</li> <li>Regional Medical Center</li> <li>St Louise</li> <li>Stanford</li> <li>VA Health Care System</li> <li>Washington</li> <li>Santa Clara Valley Medical Center</li> <li>Other</li> <li>N/A</li> </ul> 14 How did you find out about this job? <ul> <li>Contacted by County Recruiter</li> <li>Virtual Job Fair</li> <li>In Person Job Fair</li> <li>In-Person Networking Professional Event</li> <li>Virtual Networking Event</li> <li>Community Event</li> <li>Glassdoor</li> <li>Governmentjobs.com</li> <li>Professional Association</li> <li>Search Engine (Google, Bing, online search, etc.)</li> <li>Hospital Website: Santa Clara Valley Medical Center, O'Connor Hospital, St Louise Regional Hospital, Regional Medical Center</li> <li>Contacted by a Recruitment Firm</li> <li>Handshake</li> <li>Student Career Center</li> <li>County Text Message</li> <li>County Career Newsletter</li> <li>Other (Specify in the next question)</li> <li>County Employee Referral</li> <li>County of Santa Clara Career Website</li> <li>County of Santa Clara Job Interests Email Notification</li> <li>Facebook</li> <li>Instagram</li> <li>LinkedIn</li> <li>Indeed</li> </ul> 15 If you selected an event/fair or other in the question above, please specify. If not, type N/A. Required Question

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