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[Hiring] Clinical Technology Specialist @Zimmer US, Inc.
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Role Description
The Clinical Technology Specialist provides in-field technical problem solving support to regional customers and stakeholders. Specifically, the role will support Persona IQ market implementation and will provide assistance to patient, surgeon, care team customers, and sales team by providing technical support for Mymobility and Persona IQ.
The role’s aim is to exceed our customer’s expectations by:
Handling appointments with care
Asking the right questions to enhance customer experience
Providing prompt follow up of recommendations and solutions
This role is seen as a vital member of the Persona IQ implementation team responsible for providing a seamless customer experience. This is a perfect opportunity for individuals looking to step into a medical device sales role. We expect the Clinical Technology Specialist to develop into a Junior Account Manager over an 18 month period.
Qualifications
Effective interpersonal and communication skills (written/verbal)
Ability to interact effectively with customers and end-users from different cultures and geographies
Proven ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment
Customer-first and results orientation; acts with a sense of urgency to resolve customer IT issues
Experience with an Incident Management System is required
Good problem solving and assessment capabilities while maintaining a positive relationship with the customer
Independent decision-making required to effectively resolve issues when other staff may not be available
Ability to cross-functionally collaborate across Zimmer Biomet business units
Accuracy, attention to detail and timely follow through are critical
Strong understanding of end-user IT technology; basic understanding of networking technology preferred
Demonstrates knowledge and compliance to HIPAA standards as a job requirement
Requirements
Associates Degree required; bachelor’s degree in Information Technology, Science, Engineering or related field preferred
Technical IT certifications preferred
2-3 years of experience in computer maintenance and support or equivalent combination of education and experience
Experience in customer support preferred
Formal education or experience with non-English languages and other cultures is highly desirable
Valid driver’s license with reliable transportation
Travel Expectations
50%-70% travel required
This is a remote position; however, candidates must be based in the San Francisco Bay Area with travel covering the entire West Coast
Expected Compensation
$65,000 - 70,000 base salary, role has overtime meaning take home pay would be higher + bonus opportunity
