[Hiring] Enrollment/Billing Associate Representative @Cigna Healthcare

Role Description

Are you energized by helping patients understand their healthcare journey and feel confident about next steps? As an Enrollment/Billing Associate Representative, you play a vital role in creating a clear, compassionate, and seamless experience for patients receiving specialty pharmacy and infusion services.

As part of Evernorth Health Services, this role supports CarePathRx, a leader in specialty pharmacy and infusion services working alongside hospitals and health systems. Our team is ambitious, patient-focused, and deeply committed to delivering care with empathy and expertise.

Schedule: Monday–Friday, 9 AM–5:30 PM EST

What you’ll do to make a difference:

• Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism.
• Proactively contact patients to review coverage details and securely obtain payment information when applicable.
• Create accurate and timely patient financial responsibility letters based on documented insurance benefits.
• Review patient accounts to identify enrollment needs and initiate appropriate outreach.
• Enter and update patient demographic and referral information to support timely care delivery.
• Communicate patient updates effectively to internal partners to ensure alignment and continuity.
• Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality.

Qualifications

• High school diploma or GED.
• 1+ years of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment.
• Strong verbal and written communication skills with the ability to explain information clearly and compassionately.
• Proficiency with computers and Microsoft Office applications.
• Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment.
• Experience with insurance verification, billing, or enrollment processes preferred.
• Familiarity with medical terminology preferred.
• Previous experience supporting specialty pharmacy, infusion services, or healthcare operations preferred.

Requirements

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• For this position, we anticipate offering an hourly rate of 17.75 - 24 USD / hourly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.

Benefits

• Comprehensive range of benefits with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.

Company Description

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.