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[Hiring] Regional Operations Manager, Virtual Medical Team, Amazon One Medical, Virtual Medical Team (VMT) @Amazon
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Role Description
This role involves supporting the Virtual Medical Team (VMT) in delivering high-quality, affordable care across the nation.
Record, analyze, and monitor performance metrics to identify process and performance gaps across the VMT NP/PA organization
Create intervention plans that address national, regional, and individual gaps
Partner with Regional Virtual Medical Directors on quarterly priorities for new rollouts, making strategic trade-offs with business objectives
Visualize and present data-driven insights with progress reports to senior leadership, serve as VMT Operations spokesperson to frontline teams
Own national initiatives, including project plan management, leading cross-functional meetings, escalating roadblocks, and crafting communication strategies
Independently manage complex databases of rosters, schedules, and medical licenses using advanced spreadsheet data analysis and automation
Utilize patient demand forecasts to make both real-time and long-term staffing determinations for each region, state, and license type, and team
Design provider schedules in partnership with the Workforce Management team and the Flex Labor Manager, balancing patient demand with provider experience
Qualifications
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Experience with analytics tools, preferably with focus on forecasting and staffing
Requirements
2+ years of Tableau or equivalent tools experience
2+ years of communicating with and presenting to executive and senior audiences experience
Experience collaborating with healthcare leaders, including MD/DO, NP/PA, PharmD/RPh, and RN providers
Experience managing teams across multiple locations and time zones, preferably with customer-facing teams and services
Benefits
Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
