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<span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;">LearnTastic is a fast-growing company providing professional and operational support to professionals across multiple industries. We are committed to delivering high-quality, reliable solutions through a team-driven and fast-paced work environment. Our mission is to make professional development simple, engaging, and impactful-anytime, anywhere.</span></span><br><br><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span><span style="color:#000000;">We are looking for a highly organized HVAC Dispatch / Phone Support Specialist to join our team. This role is responsible for coordinating calls, supporting technicians, handling inbound communication, and ensuring efficient scheduling and dispatch operations. </span></span></span></span><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span><span style="color:#000000;">The ideal candidate is calm under pressure, detail-oriented, and able to manage multiple priorities in a fast-paced service environment.</span></span></span></span><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><br><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Key Responsibilities</span></span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Answer inbound calls, emails, and requests professionally and efficiently</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Schedule and dispatch HVAC technicians based on urgency, location, and technician availability</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Communicate appointment details and updates</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Monitor technician schedules and adjust routes when necessary</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Create and update work orders in the dispatch system</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Follow up regarding appointments, delays, and service completion</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Support technicians with job information, communication, and documentation</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Maintain accurate records of service calls, interactions, and job status</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Escalate urgent issues or concerns to management when needed</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Assist with administrative and operational tasks as required</span></span></span></span></span></span></span></li></ul><p style="line-height:1.38;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Qualifications</span></span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Previous experience in dispatching, customer support, call center, or HVAC/service industry preferred</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong communication and interpersonal skills</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Excellent organizational and multitasking abilities</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ability to work in a fast-paced environment and manage high call volumes</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Proficiency with scheduling software, CRM systems, and Microsoft Office/Google Workspace</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong problem-solving skills and attention to detail</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Professional attitude</span></span></span></span></span></span></span></li></ul><p style="line-height:1.38;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Preferred Qualifications</span></span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Experience in HVAC, plumbing, electrical, or home service industries</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Familiarity with dispatching softwares</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Bilingual skills are a plus</span></span></span></span></span></span></span></li></ul><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Location: Remote</span></span></span></span></span></span></span></p>
