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An Investment Banking Specialist is tasked with managing customer accounts, processing transactions, and promoting financial products to meet sales goals.
The primary role of an Investment Banking Specialist includes developing, expanding, and maintaining current client relationships while delivering an exceptional client experience. Investment Banking Specialists provide expert financial advice to existing and potential clients by assessing their financial needs and proposing solutions through banking products and services to help clients achieve their current and future financial objectives.
Key Duties and Responsibilities:
Educate customers on the full range of the bank’s services, including in-branch support, digital banking tools, and collaborative business partnerships
Achieve individual goals through appropriate levels of face-to-face interactions and outbound calls using a needs-based approach
Perform duties related to opening and closing accounts, assisting customers with account selection, reviewing account information, and ensuring compliance with BSA and CIP requirements
Support consumer loan applications by collecting requests, maintaining knowledge of loan procedures, and assisting with the management of consumer loan accounts within branch locations
Identify client needs and refer them to specialized teams supporting small businesses, corporate partners, institutions, financial advisors, and mortgage professionals
Maintain high levels of customer satisfaction through consistent engagement and exceptional service delivery
Ensure all departmental documentation and activities comply with applicable laws, regulations, policies, procedures, and required compliance training
Respond to customer inquiries and process transactions accurately and professionally while identifying opportunities to recommend appropriate solutions
Perform additional duties and responsibilities as assigned
Qualifications:
Ability to effectively influence and communicate in one-on-one and small group settings with customers, clients, and internal team members
Strong teamwork mindset to support customers in a fast-paced and evolving banking environment
Ability to manage and guide branch staff in accordance with procedures when the Assistant Financial Center Manager (AFCM) is unavailable
Education and/or Experience:
High School Diploma or GED required
Minimum of 12 months of customer-facing experience with a strong performance and goal-oriented focus
Active registration with the National Mortgage Licensing System and Registry (NMLS) is required
Computer Skills:
Proficiency in MS Office applications
Ability to leverage social media platforms to enhance brand visibility and gather market insights
Other Qualifications:
Occasional travel for meetings, training, and support during bank conversions and acquisitions, with minimal overnight requirements
Capability to provide guidance and support to other banking institutions within the market
About Us:
We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting-edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.
Equal Employment Opportunity:
Simmons First National Corporation and its subsidiaries are committed to fair employment practices and do not discriminate based on race, color, religion, sex, sexual orientation, ancestry, gender identity, national origin, covered veteran status, military status, physical or mental disability, or any other legally protected category.
