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IT Support Analyst I - Remote (Overnight shift-must reside in FL)
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About the position
Reliance Management Services is seeking a highly motivated and skilled IT Support Analyst I to join our team. In this role, you will be responsible for installing, maintaining, troubleshooting, and upgrading computer hardware, software, personal computer networks, and peripheral equipment. You will also provide essential user training and assist with the daily IT support needs of the organization.
Responsibilities
Install, configure, and upgrade operating systems and software, utilizing standard business and administrative applications.
Assemble and configure computers, monitors, network infrastructure, and peripherals (such as printers, scanners, etc.), ensuring proper cabling for new installations and office reconfigurations.
Troubleshoot hardware, software, email, network, and peripheral equipment problems, making necessary repairs and corrections.
Serve as a technical resource for users, offering troubleshooting assistance and facilitating communication via a centralized help desk.
Recommend hardware and software acquisitions and assist users with evaluating their needs.
Provide training and instruction on standard business software (word processing, spreadsheets, database management), including written documentation as needed.
Maintain accurate records of equipment repairs, installations, and removals, ensuring proper tracking of hardware malfunctions.
Recommend improvements to operating procedures and contribute to the development of procedure manuals.
Participate in the planning, design, and acquisition of new or upgraded hardware and software systems.
Stay current with technology trends and recommend modifications as necessary.
Ensure confidentiality and demonstrate competencies relevant to the position.
Requirements
High school diploma or GED required.
Two years of experience in computer installation, maintenance, and repair or an equivalent combination of education and experience.
Valid Florida Class E driver's license and a satisfactory driving record.
Knowledge of computer hardware, software, and peripherals, including CPUs, servers, network systems, and printers.
Understanding of financial, business, and administrative applications, and the associated hardware and software.
Familiarity with current technologies in applications, networks, and telecommunications.
Skilled in troubleshooting and resolving hardware and software issues.
Ability to clearly explain technical concepts to non-technical users.
Competence in installing, configuring, and upgrading business software and hardware.
Strong organizational skills and ability to prioritize work effectively to meet deadlines.
Excellent communication skills, both verbal and written.
