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Emerald Technical Solutions is seeking a Junior Cloud Administrator to support our Commercial Managed Services Provider (MSP) and CMMC operations. This role is ideal for an early‑career IT professional looking to build hands-on experience managing cloud environments, supporting small‑to‑mid‑size commercial customers, and working alongside senior engineers in a fast‑paced MSP setting. The Junior Cloud Administrator will assist with day‑to-day cloud administration tasks, customer support requests, monitoring, documentation, and continuous improvement of cloud-based services.
Responsibilities
Assist with administration and support of cloud environments (primarily Microsoft Azure GCC-H and Microsoft 365 Tools)
Perform routine user, group, and permission management (Azure AD / Entra ID)
Support onboarding/offboarding activities for MSP & CMMC customers
Assist with cloud resource provisioning (VMs, storage, networking, backups)
Monitor cloud systems and respond to alerts and service tickets
Troubleshoot cloud-based issues
Assist with patching, updates, and configuration changes
Maintain documentation, SOPs, and customer environment notes
Support backup, disaster recovery, and cloud security best practices
Work with senior engineers on projects, migrations, and customer optimizations
Enforcing MSP ticketing, SLA, and change management processes
Requirements
2-4 years of experience in service desk support, systems administration, and cloud operations
Understanding of Microsoft Azure tenant deployments and maintenance
Familiarity with Microsoft Admin Portals (Exchange Online, Teams, SharePoint)
Basic knowledge of Windows Server and Windows desktop environments
Understanding of networking fundamentals (VNETS, Private Endpoints, NSGs)
Strong troubleshooting and customer service skills
Ability to document work clearly and follow established processes
Nice-to-haves
Exposure to Microsoft Azure or AWS in an academic, lab, or professional setting
Entry‑level cloud or IT certifications (e.g., AZ‑900, CompTIA Cloud+)
Experience deploying and maintaining Azure tenants within a Commercial, GCC or GCC-H environment
Scripting or automation exposure (ARM)
Familiarity with security fundamentals (MFA, least privilege, backups)
Understanding of Terraform & Bicep
Understanding of Microsoft Intune and Defender for Cloud
Benefits
Competitive compensation package and benefits.
Salary Range 60K – 75K with opportunities for advancement.
Professional development and certification opportunities.
