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Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.
As a lead customer strategist , you’ll be responsible for helping grow customer revenue by designing and scaling innovative customer experiences. In this role, you’ll own a portfolio of high-impact initiatives focused on increasing customer lifetime value through cross-sell and upsell strategies across digital, marketing, and contact center channels.
You’ll combine data, customer insights, and experimentation to identify new opportunities, test ideas, and scale what works, delivering measurable results for both customers and the business.
This is a remote position with occasional travel to an office for meetings and/or training.Must Have Qualifications
A minimum of 10 years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences).
{OR} Bachelor's degree or higher and a minimum of 7 years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences).
Preferred Skills
Proven ability to take ownership of complex problems and deliver end-to-end solutions that drive measurable business outcomes
Experience designing and optimizing customer journeys across multiple channels (digital, marketing, contact center, etc.)
Strong background in data-driven decision making, including A/B testing or experimentation
Ability to translate complex data into clear insights and strategic recommendations
Demonstrated success building and leading cross-functional partnerships, with experience presenting to and influencing senior leaders
Compensation
$98,400 - $131,200/year
Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Onsite gym & healthcare at large locations
Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.
