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Job Description • Answer incoming calls and respond to customer questions regarding policies and billing or forward call to appropriate personnel as needed. • Understand and comply with the assigned level of authority taking payments and mortgage verifications. • Research customer inquiries and respond to appropriate parties in a timely manner. • Process calls in a manner that ensures service levels are met or exceeded. • Process requests within authority level and properly document files. • Interface with team members, management, and customers in reference to customer service issues. • Recognize when to refer callers to underwriters and ability to do so in a timely manner. • Manage large volume of inbound and outbound calls. • Provide accurate, valid and complete information by using the right methods/tools. • Follow communication procedures, guidelines and policies. Requirements • One or more active license in Property & Casualty. • 2+ years of customer service in a call center environment. • Ability to work independently and effectively in a fast-paced, high volume call center. • Strong attention to detail and good decision-making skills. • Proven business and analytical problem-solving skills. • Product knowledge of Property and Casualty Insurance. • Gather and analyze information skillfully. • Ability to learn and properly process information with Company specific software. • Ability to follow policies and procedures. • Ability to maintain confidentiality. • Demonstrated ability to effectively manage difficult or emotional customer situations. • High school diploma or general education degree (GED). • 2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience. • Insurance experience, preferably with an insurance agency or direct carrier. • Experience with homeowners' insurance preferred. • Bilingual in Spanish preferred. • Regular, predictable attendance. • Ability to adapt to change. • A positive attitude and takes pride in doing great work. • Self-motivated with a desire to succeed. Benefits • Comprehensive coverage for health, life, and financial wellbeing. • Three (3) Medical plan options. • Two (2) Dental plan options. • Vision plan options. • Critical Illness, Hospital Indemnity, and Accident plans offered voluntarily. • Pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts. • Company paid Basic Life and AD&D. • Short and Long-Term Disability benefits. • Voluntary Life and AD&D plans. • Traditional and Roth 401(k) plans available with discretionary employer match. • Employer paid wellbeing program with access to guided meditation and mindfulness exercises. • Quarterly wellness challenges and prizes through Brio Health. • LifeBalance offers discounts on gym memberships, travel, appliances, movies, and pet insurance. • Flexible paid vacation, paid holidays, paid sick time, paid parental leave, identity theft program, and travel assistance. Apply To This Job
