(Montreal Remote) Bilingual Automotive Sales Software Onboarding Specialist

<table style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height: 14.45pt;"> <td style="width: 25.1328%; border: 1pt solid white; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm -55.2pt 0cm 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Company Name:</span></strong></p> </td> <td style="width: 74.8081%; border-width: 1pt 1pt 1pt medium; border-style: solid solid solid none; border-color: white white white currentcolor; border-image: initial; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm 0cm 0cm 3.3pt; text-indent: -4.5pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">PBS Systems</span></p> </td> </tr> <tr style="height: 14.45pt;"> <td style="width: 25.1328%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor white white; border-image: initial; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Job Location: </span></strong></p> </td> <td style="width: 74.8081%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor white white currentcolor; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm 0cm 0cm 3.3pt; text-indent: -4.5pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Remote – Montreal area</span></p> </td> </tr> <tr style="height: 14.45pt;"> <td style="width: 25.1328%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor white white; border-image: initial; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Job Type:</span></strong></p> </td> <td style="width: 74.8081%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor white white currentcolor; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm 0cm 0cm 3.3pt; text-indent: -4.5pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Full-time, Permanent</span></p> </td> </tr> <tr style="height: 14.45pt;"> <td style="width: 25.1328%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor white white; border-image: initial; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm -37.2pt 0cm 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">No. of Openings:</span></strong></p> </td> <td style="width: 74.8081%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor white white currentcolor; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm 0cm 0cm 3.3pt; text-indent: -4.5pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">1</span></p> </td> </tr> <tr style="height: 14.45pt;"> <td style="width: 25.1328%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor white white; border-image: initial; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Job Requirement(s):</span></strong></p> </td> <td style="width: 74.8081%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor white white currentcolor; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm 0cm 0cm 3.3pt; text-indent: -4.5pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Bilingual (EN-FR)</span></p> </td> </tr> <tr style="height: 14.45pt;"> <td style="width: 25.1328%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor white white; border-image: initial; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Internal Job Title:</span></strong></p> </td> <td style="width: 74.8081%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor white white currentcolor; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm 0cm 0cm 3.3pt; text-indent: -4.5pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Bilingual v10 Apex Onboarding & Adoption Specialist – Sales</span></p> </td> </tr> <tr style="height: 14.45pt;"> <td style="width: 25.1328%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor white white; border-image: initial; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Reports To:</span></strong></p> </td> <td style="width: 74.8081%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor white white currentcolor; padding: 0cm 5.4pt;" valign="top"> <p style="margin: 0cm 0cm 0cm 3.3pt; text-indent: -4.5pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Manager, Software Training & Transitions</span></p> </td> </tr> </tbody> </table> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><em><span style="font-family: Arial, sans-serif;">PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! </span></em><span style="font-family: Arial, sans-serif;"><br> </span></p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.</span></p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!</span></p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">The Role:</span></strong></p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">The <strong>Bilingual v10 Apex Onboarding & Adoption Specialist</strong> is responsible for delivering effective training and transition support to customers on the PBS v10 Apex Software, in both <strong>English and French</strong>. This role focuses on helping customers successfully deploy and adopt PBS v10 Apex within their dealership operations, ensuring users gain the knowledge, confidence, and engagement needed to incorporate the software into their daily workflows. Through virtual training sessions, the v10 Apex Onboarding & Adoption Specialist supports customers throughout implementation and beyond, with a focus on driving product adoption, reinforcing best practices, and ensuring customers retain and apply what they have learned long after implementation. The v10 Apex Onboarding & Adoption Specialist will develop a thorough understanding of all software modules, and support customers throughout the deployment and adoption process.</span></p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><em><span style="font-family: Arial, sans-serif;">This role will focus on the <strong>Sales </strong>silo of our software.</span></em></p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">This is a <strong>remote work opportunity</strong> based out of the Montreal and surrounding area. Travel to our Head Office in Calgary, Alberta may be required annually.</span></p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Job Responsibilities:</span></strong></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Learn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex software</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Deliver virtual training sessions to customers within assigned module(s) </span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Follow up with customers post-training to support retention, adoption, and long-term success with the software</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Responds to internal and external training requests in a timely manner</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Write up tickets and investigate issues that arise, escalate issues to corresponding teams</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Ensure v10 Apex queue is monitored</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Maintain documentation and update as processes change within department</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Knowledge sharing within own module and others within the v10 Apex team</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Take the initiative to learn new products to increase knowledge </span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Willingness to commit to an ongoing system of education and cross-training</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Perform other duties and responsibilities as assigned </span></li> </ul> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Qualifications: </span></strong></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Fluent in French and English (speaking, reading, writing)</span></strong></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">1-2 years’ experience in a car dealership environment, with a focus on sales operations</span></strong></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Excellent communication skills, including presentation and public speaking</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Excellent customer service skills and phone etiquette </span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Strong documentation abilities</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Effective time management and organizational skills</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Strong problem solving and troubleshooting skills</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Strong multi-tasking skills and the ability to prioritize tasks without direction </span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">High School Diploma</span></li> </ul> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;"> </span></strong></p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">What we offer:</span></strong></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Professional Development</span></strong><span style="font-family: Arial, sans-serif;"> – Continuous training, industry certifications, and clear pathways for career advancement.</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Travel Opportunities</span></strong><span style="font-family: Arial, sans-serif;"> - Travel to locations across Canada, the U.S., and the Caribbean</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Comprehensive health benefits</span></strong><span style="font-family: Arial, sans-serif;"> - Medical and dental coverage to support your well-being.</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Paid Time Off</span></strong><span style="font-family: Arial, sans-serif;"> – Generous PTO to help you recharge and maintain work-life balance.</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Inclusive culture</span></strong><span style="font-family: Arial, sans-serif;"> - A collaborative, supportive team environment where your ideas and voice truly matter.</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Employee recognition</span></strong><span style="font-family: Arial, sans-serif;"> - Regular appreciation programs and performance-based incentives</span></li> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Competitive compensation package</span></strong></li> <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="circle"> <li style="margin-bottom: 0cm; line-height: 115%; margin-top: 0cm; margin-right: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Competitive annual base salary</span></li> <li style="margin-bottom: 0cm; line-height: 115%; margin-top: 0cm; margin-right: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Up to $4,800 per year in product certification bonuses</span></li> <li style="margin-bottom: 0cm; line-height: 115%; margin-top: 0cm; margin-right: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Additional performance incentives</span></li> <li style="margin-bottom: 0cm; line-height: 115%; margin-top: 0cm; margin-right: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Attractive referral bonuses</span></li> </ul> <li style="margin-bottom: 0cm; margin-top: 0cm; margin-right: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Staff discounts</span></strong><span style="font-family: Arial, sans-serif;"> – Exclusive savings with partners such as GM, Dell, and more</span></li> </ul> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.</span></strong></p> <p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><em><span style="font-family: Arial, sans-serif;">PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.</span></em></p>