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<p><strong>Work Arrangement:</strong> 100% Onsite</p><p><strong>Shift: Night Shift (6:00 PM – 2:00 AM, Monday–Friday)</strong></p><p><strong>Interview:</strong> Webcam or In-Person</p><p><strong>STATE CLIENT</strong></p><p><strong>ONSITE</strong></p><p><strong>Job Description:</strong></p><p>The Network/Telecom Specialist – Tier I serves as the first line of support for a mission-critical emergency communications infrastructure environment. This role is responsible for monitoring statewide network and telecommunications systems, responding to incidents, troubleshooting connectivity issues, and coordinating with internal and external stakeholders to ensure uninterrupted service operations.</p><p><strong>Key Responsibilities:</strong></p><p>• Monitor statewide network and telecommunications systems to identify outages, alarms, and performance issues</p><p>• Serve as the first point of contact for reported technical problems and service interruptions</p><p>• Receive, triage, document, and track incidents through resolution</p><p>• Troubleshoot network, telecom, and connectivity-related issues</p><p>• Escalate complex incidents to Tier II teams, vendors, carriers, and technical resources as required</p><p>• Maintain operational logs, documentation, and ticket updates in Salesforce</p><p>• Coordinate outage response, reroutes, and communication efforts during incidents</p><p>• Support operational continuity during emergencies, severe weather, and disaster response situations</p><p>• Monitor network security, system health, and telecommunications performance</p><p>• Provide exceptional customer service and technical support to end users and stakeholders</p><p><strong>Required Skills:</strong></p><p>• Help Desk and Incident Management experience</p><p>• Network Monitoring and Troubleshooting experience</p><p>• Telecommunications Support experience</p><p>• Experience working with ticketing systems and incident documentation</p><p>• Strong customer service and communication skills</p><p>• Experience supporting mission-critical environments</p><p>• Ability to troubleshoot network connectivity and telecom-related issues</p><p>• Experience maintaining operational documentation and logs</p><p><strong>Preferred Experience:</strong></p><p>• Public Safety Communications Support</p><p>• Salesforce experience</p><p>• Network Operations Center (NOC) experience</p><p>• Emergency communications or 911 operations support experience</p><p>• Experience working with telecommunications carriers and service providers</p><p></p>
