Office Manager / Director of Patient Experience

ABOUT EVOLV_

EVOLV_ Chiropractic & Restorative Health is a leading clinic specializing in spinal restoration and human performance. We focus on addressing the root causes of chronic pain, dysfunction, instability, and impaired movement.

We are not a traditional chiropractic office.

We integrate advanced diagnostics, structural correction, movement optimization, rehabilitation, and performance-based care to deliver a premium patient experience focused on transformation and lasting results.

As we continue to grow, we seek a strong operational leader to support our expansion.This is not a typical front desk position.

The ideal candidate takes pride in establishing structure, consistency, and delivering an exceptional patient experience each day.

This role requires leadership, organizational skills, effective communication, problem-solving abilities, and the capacity to manage the clinic’s flow, culture, and standards.

You will work directly with the owner and serve as a key leader within the organization.

You are not simply answering phones. You will help lead and stabilize clinic operations.

WHO WE’RE LOOKING FOR

We are looking for someone who:

• Takes ownership naturally
• Notices problems before others do
• Thrives in a fast-paced environment
• Is highly organized and detail-oriented
• Communicates clearly and professionally
• Can lead without constant supervision
• Handles pressure calmly and maturely
• Protects and strengthens team culture through professionalism, maturity, and accountability
• Brings positive energy and professionalism consistently
• Creates positive experiences and makes people feel cared for
• Wants to grow long-term within a mission-driven company

The right person is:

• Proactive, not reactive
• Emotionally stable and solutions-focused
• Highly dependable
• Comfortable leading others and maintaining standards
• Able to multitask without losing organization
• Strong with difficult conversations and conflict resolution
• Capable of balancing warmth with accountability
• This role requires maturity, professionalism, discretion, and high personal standards.

TOP TRAITS WE VALUE MOST

• Ownership mentality
• Emotional maturity
• Organization & follow-through
• Leadership & communication
• Positive, solutions-focused mindset

CORE RESPONSIBILITIES OPERATIONS & LEADERSHIP

• Oversee day-to-day office operations
• Maintain organization, structure, and efficiency throughout the clinic
• Help improve systems, communication, and workflow
• Identify operational issues and proactively solve them
• Maintain high standards across the office

TEAM & CULTURE

• Help lead office culture and team accountability
• Support communication between staff members
• Help maintain a positive, professional, patient-first environment
• Protect the energy and culture of the clinic
• Address issues directly and professionally when needed

PATIENT EXPERIENCE

• Deliver a high-level patient experience
• Build trust and strong relationships with patients
• Handle scheduling, communication, and patient concerns professionally
• Ensure patients feel welcomed, cared for, and valued

ADMINISTRATIVE RESPONSIBILITIES

• Scheduling and patient flow management
• Insurance and billing coordination
• Payment collection and financial communication
• Front desk oversight
• Administrative organization and reporting
• Vendor and office coordination

EXECUTIVE ASSISTANT RESPONSIBILITIES

• Assist the owner with operational and administrative priorities
• Help execute projects and initiatives
• Maintain organization and follow-through
• Operate as a dependable second-in-command within the clinic

PREFERRED QUALIFICATIONS

• Medical office experience
• Insurance billing experience
• Chiropractic or healthcare office experience
• Leadership or management experience
• Strong organizational skills
• High-level communication ability
• Experience in fast-paced environments
• Ability to maintain professionalism under pressure

WHAT WILL NOT WORK IN THIS ROLE This role is not a fit for someone who:

• Needs constant direction
• Avoids accountability
• Becomes emotionally reactive under stress
• Struggles with communication or organization