(Philippines) Service Desk Intern 6 Months (Summer 2026)

<p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><em><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Dayforce, a global leader in Human Capital Management (HCM) with headquarters in Toronto, Ontario, and Minneapolis, Minnesota, operates across North America, EMEA, and APJ regions. Our Cloud HCM platform, recognized for its unified database and continuous calculation engine, enhances efficiency, productivity, and compliance for global workforces. We are committed to "Making Work Life Better™" for employees, customers, and partners worldwide.</span></em></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif;"> </span></strong></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><em><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">As an Intern at Dayforce, you’ll gain real-world experience with meaningful responsibilities, access to development programs, and the chance to collaborate globally, bringing new ideas and optimizing processes across multiple business units.  </span></em></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif;"> </span></strong></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Job Title: </span></strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Service Desk Intern</span></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"> </p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Location</span></strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">: Virtual – Philippines</span></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif;"> </span></strong></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Duration: </span></strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Summer 2026<strong> - </strong>6 Months (starting June 2026 – December 2026)</span></p> <p style="margin: 0cm; line-height: 115%; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><em><span style="font-size: 12.0pt; line-height: 115%; font-family: Verdana, sans-serif;"> </span></em></p> <p style="margin: 0cm; line-height: 115%; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; line-height: 115%; font-family: Verdana, sans-serif; color: black;">Availability</span></strong><span style="font-size: 12.0pt; line-height: 115%; font-family: Verdana, sans-serif; color: black;">: <em>*Full-time availability of 37.5 – 40 hours weekly is required to be eligible for this opportunity. The successful candidate must be able to accommodate shifting schedules based on business needs, including a 9:00 AM – 5:00 PM PHT local time shift aligned to APJ business hours and a 2:00 PM – 11:00 PM PHT local time shift aligned to EMEA business hours. We welcome applications from recent graduates looking to start their careers in IT support.</em></span></p> <p style="margin: 0cm; line-height: 115%; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"> </p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Benefits for Students: </span></strong></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Experience working for one of the fastest growing Human Capital Management technology companies in the world Access to Dayforce’s development programs and resources </span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Ability to work with as well as create relationships with members across the globe </span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Autonomy to bring forth new ideas and optimize existing structures within the organization </span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Meaningful responsibilities, enabling you to obtain ‘real-world’ experience </span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Dynamic hands-on exposure to multiple business-units and stakeholders across Dayforce </span></li> </ul><p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">About the opportunity:</span></strong></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">The Service Desk Intern will support the IT Service Desk team in delivering Level 1 technical assistance to internal users. This role provides hands-on experience in ticket triage, basic troubleshooting, software installation, documentation, and escalation processes while maintaining service quality standards.</span></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"> </p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">The internship program is designed to run for <strong>6 months</strong> and aims to:</span></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Develop technical troubleshooting skills</span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Build strong customer service and communication skills</span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Provide exposure to ITIL-based processes</span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Prepare interns for entry-level IT roles</span></li> </ul> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"> </p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif;"> </span></strong></p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">What you’ll get to do:</span></strong></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Log, categorize, and manage tickets in ServiceNow</span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Provide first-level support for: </span></li> <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="circle"> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Basic hardware issues</span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Email-related concerns</span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">VPN access issues</span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Software installation requests</span></li> </ul> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Assist in documenting troubleshooting steps and solutions</span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Follow up with users to gather additional information</span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Support updates to Knowledge Base articles (under supervision)</span></li> <li style="margin-bottom: 0cm; line-height: normal; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Participate in team meetings, training sessions, and knowledge-sharing activities</span></li> </ul> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"> </p> <p style="margin: 0cm; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Skills and experience we value:</span></strong></p> <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"> <li style="margin-bottom: 0cm; line-height: 18pt; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Currently pursuing or recently completed a degree in IT, Computer Science, or a related field</span></li> <li style="margin-bottom: 0cm; line-height: 18pt; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Basic knowledge of: </span></li> <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="circle"> <li style="margin-bottom: 0cm; line-height: 18pt; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Windows operating systems</span></li> <li style="margin-bottom: 0cm; line-height: 18pt; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Microsoft Office 365</span></li> <li style="margin-bottom: 0cm; line-height: 18pt; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Networking fundamentals</span></li> </ul> <li style="margin-bottom: 0cm; line-height: 18pt; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Strong communication and interpersonal skills</span></li> <li style="margin-bottom: 0cm; line-height: 18pt; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Willingness to learn and adapt in a fast-paced environment</span></li> <li style="margin-bottom: 0cm; line-height: 18pt; background: white; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Customer-focused mindset</span></li> </ul> <p style="margin: 0cm; line-height: 18pt; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"> </p> <p style="margin: 0cm; line-height: 18pt; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; font-family: Verdana, sans-serif; color: black;">Learning & Exposure</span></strong></p> <p style="margin: 0cm; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Verdana, sans-serif;">Interns will gain practical experience in:</span></p> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Verdana, sans-serif;">ITIL Incident and Service Request Management</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Verdana, sans-serif;">SLA monitoring and priority handling</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Verdana, sans-serif;">Customer communication and support etiquette</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Verdana, sans-serif;">Ticket documentation standards</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Verdana, sans-serif;">Basic networking concepts</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Verdana, sans-serif;">Microsoft 365 administration fundamentals</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Verdana, sans-serif;">Endpoint troubleshooting</span></li> <li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Verdana, sans-serif;">Remote support tools</span></li> </ul><p><strong><span style="font-size: 12pt; font-family: verdana, geneva;">What’s in it for you</span></strong></p> <p><span style="font-size: 12pt; font-family: verdana, geneva;">Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.</span></p> <p><span style="font-size: 12pt; font-family: verdana, geneva;">We encourage individuals to apply based on their passions.</span></p> <p><span style="font-size: 12pt; font-family: verdana, geneva;">Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.</span></p> <p><span style="font-size: 12pt; font-family: verdana, geneva;">With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. </span></p> <p><strong><span style="font-size: 12pt; font-family: verdana, geneva;">Fraudulent Recruiting</span></strong></p> <p><span style="font-size: 12pt; font-family: verdana, geneva;">Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: <a rel="noopener" href="https://www.dayforce.com/be-aware-of-recruiting-fraud" target="_blank">https://www.dayforce.com/be-aware-of-recruiting-fraud</a></span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-size: 12pt; font-family: verdana, geneva;">Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process.</span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-size: 12pt; font-family: verdana, geneva;">#li-remote</span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-size: 12pt; font-family: verdana, geneva;">#li-intern</span></p>