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Pinsetter and Lane Care Systems Support Technician

April 30, 2026

Job DetailsJob Location: Muskegon, MI 49441Position Type: Full TimeEducation Level: High SchoolGeneral Information: Brunswick Bowling Products, an iconic brand in sports and recreation, is looking for a problem-solving technician to join our team in Muskegon, MI. Our Pinsetter and Lane Care Systems technicians service a variety of electromechanical machines that are used in bowling and entertainment establishments around the world. Most of this work is done remotely from our headquarters in Muskegon, MI. Brunswick Bowling markets a full lineup of products and services to a global customer base. From shoes to lighting shows, software subscriptions to custom furniture, Brunswick Bowling’s depth and breadth us unmatched. Brunswick Bowling is privately held with operations in the USA, Mexico, Hungary, and a significant sales and service remote workforce. Our benefits are very competitive including 401(K) matching, profit sharing, bonus plan, and health insurance. Come join us! Job Summary: The Pinsetter and Lane Care Systems Technician supports our customers using extensive product knowledge, access to engineering staff, access to test equipment, and collaboration with other technicians and installers. Products range from legacy mechanical pinsetters to modern machines integrated with an array of electronics and software. Brunswick is continually launching new products to stay ahead of the market without leaving our loyal customers behind. This is a collaborative and customer centric role. The ideal candidate will have a passion for solving problems and serving customers. Remote support can be challenging for people that want others to get out of the way so they can take over. Because this is remote you will be working through others, of varying skill levels, to deliver the results needed to keep these machines operating. This job requires patience and the ability to adapt to different customer types and unique problems. Duties and Responsibilities: · Evaluate and prioritize support requests via phone, voicemail, email and via internal requests. · Guide customers through troubleshooting steps and offer solutions to minimize downtime. · Remotely view customer systems using such applications as Rescue Lens to better guide the troubleshooting process. · Provide guidance for basic system operation questions. · Document customer interactions, issues, and resolutions via our ticket system. · Review available resources (personal knowledge, knowledgebase, manuals, team members) to determine the best path(s) for resolution. · Collaborate with internal teams to escalate complex technical problems as needed. · Stay up to date with product updates and best practices to enhance troubleshooting capabilities. · Complete escalation documentation to Software/Hardware/Service/Engineering teams for issues that cannot be resolved using standard troubleshooting. · Assist service team remotely with installations due to hardware/software issues QualificationsQualifications: The ideal candidate will have at least 3 years of hands-on experience as a bowling center mechanic, with displayed proficiency in pinsetter and lane machine operations. We are open to candidates with experience supporting similar electromechanical systems. Regardless of experience the candidate should: · Demonstrate strong remote troubleshooting abilities and structured diagnostic skills. · Be mechanically inclined with the ability to diagnose equipment-related issues remotely. · Be able to read flowcharts, wiring schematics and diagrams. · Have a basic knowledge of electronics with AC and DC circuits. · Be comfortable using computer systems for day-to-day tasks. · Understand the role of firmware in the operation of electromechanical machines. · Possess good interpersonal skills. Education: High School Diploma or equivalent (GED). Certifications from pinsetter mechanics training schools and/or OJT programs preferred. Good oral and written communication skills are required.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...