Player Experience – Community Manager

Job Description:

• Develop and execute strategy for owned social media and community channels
• Develop player engagement strategies to foster a long-lasting community
• Craft social media content, draft copy, and drive asset ideation and production
• Monitor and respond to player inquiries
• Identify, build and maintain in-house relationships with content creators
• Provide hands-on support and/or manage external resources for creators engaging with our game
• Build a customer service solution including onboarding and managing a BPO and customer service tool
• Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans
• Maintain an internal and external knowledge hub
• Draft and distribute newsletter and bespoke marketing emails
• Define and report on KPIs, report on player sentiment, and make recommendations for improving engagement for all areas of ownership
• Assist with playtesting efforts including onboarding play testers, managing virtual and IRL technical set ups, and other operational needs as they arise
• Collaborate with the broader marketing team on campaign planning, research, competitive analysis, and copywriting
• Other duties as assigned

Requirements:

• 5+ years experience in the video game community management role
• Has shipped at least 2 games on PC and console in a community manager role
• Strong written and verbal communication
• Deep familiarity with online and IRL gaming communities, especially for single player games and using indie developer communication styles
• Basic knowledge of Adobe Photoshop
• Must be eligible to work in the U.S.

Benefits:

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Paid time off
• Professional development opportunities
• Bonus potential
• Equity awards