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Principal Customer Solutions Engineer

May 1, 2026

It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description Summary:The Customer Solutions Engineer a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation The ideal candidate will possess deep technical skill and relevant project experience in at least one of the following focus areas:· Provide services to customers (75%)o Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks.o Contributes to design for specific deliverables and assists in the deployment Rocket productso Contribute to implement new solutions under the direction of Delivery Architectso Create proof of concept / proof of value technology analysis and pilots.o Conduct external and internal technical presentations/trainings to peer groups.o Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups.o Applies own subject matter knowledge to solve a variety of common technical issues.o Exercises independent judgment within defined practices and procedures to determine appropriate actiono Participates as part of a team and maintains good relationships with team members and customers. · Team Leadership (25%)o Ultimately accountable for Technical solution implementation for project.o Leads a team and communicates project status and risks to all project stakeholders on behalf of the team.o Use technical experience to give customer sound technical advice.o Responsible for knowing the Architecture, versions, and requirements.o Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources.o Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution.o Determine if change is a product defect or enhancement before communicating to customer.o Responsible for estimating new requirements of Project and gaining Architect or Manager approval.o Conducting or assigning code reviews. · Expected Qualification and Soft Skillso 5-7 years of relevant technical experienceo Excellent communication / customer service skills / confident telephone mannero Proactive and able to work under pressureo Experience in complex IT project implementations, customizations and or maintenanceo Must have an analytical mind set to analyse test result and facilitate defect resolutiono Organized and methodical, dealing with numerous tasks.o Fluent in written and verbal English. · Requested Technical skillsTechnical skills to include two or more of the following:o IBM Enterprise COBOL or PLI programming experienceo System level experience of IBM CICS; IMS and JCLo Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQLo Windows operating systemo Linux/UNIX operating systemo Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes · Desired Project Experienceo A practical experience of mainframe application modernization project is highly desirable. For example:o Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.o Experience with COBOL modernization and porting application code across platforms.o Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.o Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migrationo Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycleo Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar toolso· Other Preferred Skillso Bachelor's degree in Computer Science or related fieldo Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Expresso Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; …o Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc.o Proficient in another EU language.Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...