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Retail Manager- Remote
About the position
As a Retail Manager on the Canteen Northeast Division Support Team, you will provide hands-on operational support to retail and cafeteria locations across the division. This role is ideal for a self‑starter who thrives on independent work, frequent travel, and supporting multiple branches on high-impact projects. You will help execute openings, improvements, and operational initiatives while ensuring high standards of service, safety, and customer satisfaction.
Responsibilities
- Support all Northeast Division branches on retail/cafeteria operations, openings, and special projects.
- Direct daily operations under the guidance of the Director of Dining Services.
- Maintain cash controls, payroll accuracy, inventory standards, and compliance with company policies.
- Ensure safe, efficient, customer‑focused use of resources.
- Hire, coach, and develop hourly team members.
- Train staff in customer service, cashiering, portioning, sanitation, and safety.
- Foster teamwork, communication, and accountability across supported branches.
- Ensure customer satisfaction and strong public relations at all locations.
- Communicate effectively with staff, patients, families, and clients.
- Uphold corporate presentation and merchandising standards.
- Complete required daily/weekly/monthly reports on schedule.
- Implement Compass cash‑handling standards to prevent loss.
- Support cost control, labor management, and operational efficiency.
Requirements
- Management experience in retail or foodservice (required).Office‑only or administrative backgrounds are not a fit.
- Strong leadership, supervisory, and coaching capabilities.
- Ability to work independently, solve problems, and adapt in fast-moving environments.
- Willingness and ability to travel up to 50% overnight across the Northeast Division.
- Strong communication skills (verbal and written).
- Proficient in Microsoft Office, email, and standard business software.
Nice-to-haves
- BS in Food Service Management or related field; OR AA degree with 3+ years of related experience.
- 1–3 years of retail foodservice or operational management experience.
- Knowledge of retail operations, merchandising, food cost controls, sanitation, and marketing.
- Experience with P&L accountability and contract‑managed services.
- Background in cash retail operations and retail marketing.
- Strong organizational, financial, and analytical skills.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws