Retail Manager- Remote

About the position

As a Retail Manager on the Canteen Northeast Division Support Team, you will provide hands-on operational support to retail and cafeteria locations across the division. This role is ideal for a self‑starter who thrives on independent work, frequent travel, and supporting multiple branches on high-impact projects. You will help execute openings, improvements, and operational initiatives while ensuring high standards of service, safety, and customer satisfaction.

Responsibilities

  • Support all Northeast Division branches on retail/cafeteria operations, openings, and special projects.
  • Direct daily operations under the guidance of the Director of Dining Services.
  • Maintain cash controls, payroll accuracy, inventory standards, and compliance with company policies.
  • Ensure safe, efficient, customer‑focused use of resources.
  • Hire, coach, and develop hourly team members.
  • Train staff in customer service, cashiering, portioning, sanitation, and safety.
  • Foster teamwork, communication, and accountability across supported branches.
  • Ensure customer satisfaction and strong public relations at all locations.
  • Communicate effectively with staff, patients, families, and clients.
  • Uphold corporate presentation and merchandising standards.
  • Complete required daily/weekly/monthly reports on schedule.
  • Implement Compass cash‑handling standards to prevent loss.
  • Support cost control, labor management, and operational efficiency.

Requirements

  • Management experience in retail or foodservice (required).Office‑only or administrative backgrounds are not a fit.
  • Strong leadership, supervisory, and coaching capabilities.
  • Ability to work independently, solve problems, and adapt in fast-moving environments.
  • Willingness and ability to travel up to 50% overnight across the Northeast Division.
  • Strong communication skills (verbal and written).
  • Proficient in Microsoft Office, email, and standard business software.

Nice-to-haves

  • BS in Food Service Management or related field; OR AA degree with 3+ years of related experience.
  • 1–3 years of retail foodservice or operational management experience.
  • Knowledge of retail operations, merchandising, food cost controls, sanitation, and marketing.
  • Experience with P&L accountability and contract‑managed services.
  • Background in cash retail operations and retail marketing.
  • Strong organizational, financial, and analytical skills.

Benefits

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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