Sales Support Representative (Seasonal, 6 months)

June 2, 2026

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Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Sales Support Representative who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This is done by working closely with field sales representatives/Partner Support and installation technicians to ensure smooth onboarding experience. This role supports account creation, installation, activation, survey/resurvey processes while coordinating back-end operations of the sales cycle. Position Details: Pay: $18/hourLocation: RemoteDuration: This is a 6-month seasonal opportunity from June 2026 through December 2026 Key Responsibilities: <ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Place outbound calls to accounts to complete required survey and verification activities </li></ul><ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Conduct Dealer Survey and Resurvey outreach in accordance with approved scripts and compliance standards </li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Accurately document call attempts, outcomes, and survey results in Surveyinator and MAS </li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Track and complete required follow‑ups related to dealer survey activity </li></ul><ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Perform limited dealer account documentation and request‑based updates using approved MAS actions (e.g., DECHRQ) </li></ul><ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Follow all Dealer Survey workflows and operational guidelines </li></ul><ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Maintain professionalism and consistency on all survey and dealer communications </li></ul><ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Participate in required training, coaching, and quality reviews </li></ul><ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Adhere to scheduling, attendance, and productivity expectations</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Using systems such as MAStermind, Avaya, Cresta, Microsoft 365 (Outlook, Excel, Word, Teams), and Assembled to support dealer survey documentation and access, job creation and tracking, outbound calling, call recording and compliance, scheduling, and overall communication.</li></ul> Requirements: <ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Reliable internet connection and the ability to use an ethernet cable to link your computer. </li></ul><ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Strong verbal communication and active listening skills </li></ul><ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Ability to follow structured workflows and scripts accurately </li></ul><ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Strong attention to detail and documentation accuracy </li></ul><ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Basic computer proficiency and ability to navigate multiple systems </li></ul><ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 116.0%;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Ability to manage time effectively in an outbound calling environment </li></ul> Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #equalopportunityemployer #veteranfriendly

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