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<div><strong>Job Description</strong><br/><br/><strong>Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE) </strong><br/><br/>Join us to do the best work of your career and make a profound social impact as a <strong>Customer Delivery Executive</strong> in our <strong>Solutions Support as a Service</strong> team supporting <strong>PowerEdge XE servers in Dallas Fort Worth, Texas.</strong><br/><br/><strong>What you'll achieve</strong><br/><br/>The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.<br/><br/><strong>Responsibilities</strong><br/><br/><strong>You will:</strong><br/><ul><li><strong>Lead AI server deal execution & governance:</strong> Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations</li><li><strong>Act as AI infrastructure SME:</strong> Advise teams and customers on deployment, optimization, and performance best practices</li><li><strong>Standardize and scale operations:</strong> Develop repeatable frameworks, playbooks, and delivery models for AI server support</li><li><strong>Drive cross-functional collaboration & innovation:</strong> Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes</li><li><strong>Ensure operational excellence & customer success:</strong> Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies</li></ul><br/><br/><strong>Qualifications</strong><br/><br/><strong>Essential Requirements</strong><br/><ul><li><strong>Travel & flexibility:</strong> Willingness to travel regionally as business needs fluctuate</li><li><strong>Deal governance expertise:</strong> Strong experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals</li><li><strong>AI & infrastructure knowledge:</strong> Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms</li><li><strong>Operational & delivery leadership:</strong> Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles</li><li><strong>Customer & communication strengths:</strong> Strong project management, analytical thinking, and communication skills to influence stakeholders and drive successful outcomes</li></ul><br/><br/><strong>Qualifications</strong><br/><ul><li> Deep technical expertise in AI product, work cases, and infrastructure. With 8-12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors</li><li>Preferred certifications: Project Management (e.g., PMP), ITIL, or Dell-specific product certifications</li><li>Bachelor's degree in information technology, Computer Science, or a related field.</li><li>Valid driver's license required</li><li>Willingness to travel periodically to customer sites for escalations or hands-on data center training</li></ul><br/><br/></div>
