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Senior Customer Experience Engineer (SRE)

May 1, 2026

Senior Customer Experience Engineer (SRE) Join to apply for the Senior Customer Experience Engineer (SRE) role at Microsoft Senior Customer Experience Engineer (SRE) 1 day ago Be among the first 25 applicants Join to apply for the Senior Customer Experience Engineer (SRE) role at Microsoft Get AI-powered advice on this job and more exclusive features. Microsoft is on a mission to empower every person and every organization on the planet to achieve more, and the Azure cloud is at the forefront of this mission. Are you interested in working for one of the most exciting products in Microsoft Azure, passionate about exceeding customer expectations and advancing Microsoft\'s cloud first strategy? Azure Customer Experience (CXP) team is searching for a customer obsessed Site Reliability Engineer to work on a HPC environment, that can drive reliability engineering excellence and embody our culture of inclusiveness, growth-mindset, and unwavering dedication to diversity. We are a fast-paced agile team in a start-up like culture where you are empowered to help shape the future. Our “no dead-ends”, “whatever it takes”, “biased for action”, “make it better than ever” philosophy ensures that every customer can realize their full potential through the Microsoft Cloud. We are fast growing team, but we make sure we are committed to remain agile. Customer first, nurturing trust, high responsiveness, automation, SLO/SLI/SLA, blameless post-mortem, observability, monitoring, alerting, and toil reduction form the foundations of our code and we work with teams across Microsoft and external customers to ensure success. We work on exciting engineering challenges in a fun and supporting environment, with access to cutting edge technology surrounded by world-class engineers. Responsibilities Collaborating closely with the existing SRE teams on building and enhancing tooling and automation solutions for faster resolution of issues impacting SLO’s and averting incidents altogether when possible. Collaborating with the customers to understand their pain points around Supportability and SLO attainment and formulate strategies for addressing recurring issues in a sustainable way. Communicate on a deeply technical level and be the single point of contact for interfacing with a large enterprise customer, for handling service escalations and driving the issues to resolution. Ability to design and implement any changes to service telemetry for the automation to consume if it is not already available. Enhancing customer facing experience by proactive alerting based on utilisation, trends, resource health, etc. Analyse data and provide operational insights into customer experience to Design and Product teams, so that we can design features with Supportability in mind. Qualifications In-depth technical experience in software engineering, network engineering, or systems administration Operational experience in improving Service Reliability, Availability and Performance Ability to deal with the ambiguity associated with working in a fast-paced environment Systematic problem-solving approach, coupled with effective communication skills and a sense of curiosity Expertise in analysing, troubleshooting, and automating root cause analysis and mitigation of incidents impacting large-scale distributed systems. Ability to travel to customer site on a regular basis in South East UK Preferred Qualifications Prior HPC knowledge Influencing the product architecture and roadmap to make sure the customer-experienced supportability is always a key consideration when evolving the product Other Requirements Microsoft Cloud Background Check: Requirements The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. UK Baseline Personnel Security Standards; UK Security Clearance #cxpaces #azcxp Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Microsoft by 2x Sign in to set job alerts for “Senior Customer Engineer” roles. Sr. Technical Support Engineer, Focused Services (Security Clearance Required) Tottenham, England, United Kingdom 2 weeks ago Senior AI Solutions Engineer, Pre Sales - EMEA (Remote) London, England, United Kingdom 3 months ago Senior Manager – Research and Development Engineering Paddington, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago Senior C++ Engineer (Mandarin Speaker) - London / Remote from the UK London, England, United Kingdom 1 month ago Sr. Technical Support Engineer, Focused Services London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago Technical Support Engineer (L2) - Remote UK London, England, United Kingdom 6 months ago London, England, United Kingdom 1 week ago Customer Success Engineer, Enterprise - EMEA London, England, United Kingdom 2 months ago Technical Sales Engineer (Customer Engineer) - London, UK London, England, United Kingdom 2 months ago London, England, United Kingdom 1 month ago Hounslow, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom $4,000.00-$6,000.00 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Senior Staff Backend Engineer, Customer Operations London, England, United Kingdom 1 week ago Technical Support Engineer, Trilogy (Remote) - $60,000/year USD London, England, United Kingdom $30.00-$30.00 1 day ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago Senior Full Stack Software Engineer (Voice Team - Must be UK) London, England, United Kingdom 1 week ago London, England, United Kingdom 3 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 6 months ago Senior Software Engineer, Production Engineering (Europe) London, England, United Kingdom 2 months ago Senior Front End Software Engineer (Remote) London, England, United Kingdom 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Salary: GBP 43200 - 72000 per year

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...