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Senior Customer Success Engineer

May 12, 2026

<h3>Your turn to start the conversation. Write the future at Rasa.</h3>Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision.Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI. That’s Rasa. That’s our message. Join us and add yours. <h3>SUMMARY</h3>We’re looking for a Senior Customer Success Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. You will be reporting to the Manager, Customer Success Engineering.We are hiring for this position in the East Coast, USAWe cannot provide work authorization/visa sponsorship in the USA.<h3>ABOUT THIS ROLE</h3>Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Senior Customer Success Engineer, you'll make an impact on your team by:<ul style="min-height:1.5em"><li>As part of Rasa’s customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.</li><li>Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.</li><li>Support customers through reactive issue resolution, escalating to other teams when necessary.</li><li>Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.</li><li>Participate in Rasa internal training and education sessions</li></ul><h3>ABOUT YOU</h3><ul style="min-height:1.5em"><li>Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies</li><li>Experience serving as part of a key customer leadership team, working with technical and business decision-makers</li><li>Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes</li><li>Nice to have experience managing on-prem licensed software solutions</li><li>Ability to act as an industry-encouraging leader in both customer meetings and public settings</li><li>Fluent in English, but any other languages are a plus. </li></ul>Note: If you have a strong background in DevOps/MLOps and Machine Learning, we’re happy to support your learning curve in conversational AI and Rasa-specific development.Please keep in mind that we are describing the background we imagine would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!<h3>WHAT YOU CAN EXPECT FROM US</h3><ul style="min-height:1.5em"><li>Flexible hours and a dedicated remote budget</li><li>A stipend for professional development & 6 paid education days to help you grow within your role</li><li>Unlimited PTO + paid sick leave + paid public holidays</li><li>A Macbook, and other tech to help you to do your job</li><li>We have regular remote team events, as well as an annual company-wide offsite</li><li>Health benefits (via SequoiaOne)</li><li>401(k) contribution with up to 4% match </li><li>Equity options</li></ul>You can find more information about our benefits per location here:<a target="_blank" rel="noopener noreferrer nofollow" href="https://rasa.notion.site/Rasa-Benefits-Perks-5bf7e7e5380240bf9aa5bb6ae488aec9"> Rasa Perks & Benefits</a><h3>FREQUENTLY ASKED QUESTIONS</h3>You can find answers to FAQs about this role specifically on our <a target="_blank" rel="noopener noreferrer nofollow" href="https://rasa.notion.site/Rasa-Customer-Success-Engineer-USA-FAQ-292b9c0d544a81b89519cd2d2299aa0e">Customer Success Engineer - FAQ. </a><h3>ABOUT US</h3>Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence.Rasa is an equal opportunity employer. We are still a small team and are committed to growing inclusively. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age. <h2>Please be mindful of the hiring location(s) listed. </h2>You must be located in and a resident of the location(s) listed for us to proceed with your application.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...