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The Senior Event Operations Director leads the catering operations teams that execute all convention and group activity across all Catering regions, including resorts, theme parks, water parks, and Disney Springs, delivering excellent customer and client satisfaction. The role executes strategic and tactical initiatives that support the annual business plan and partners closely with Finance to evaluate revenue, profitability, and capital planning. This position regularly engages with external clients and internal partners to build, manage, and enhance key relationships within the Group and Convention business.
The Senior Event Operations Director will report directly to the Director of Catering Food & Beverage.
This is a Full-Time role.
What You Will Do
Execute strategic and tactical initiatives that support the annual business plan
Partner with Finance to ensure appropriate revenue and profitability metrics are used to evaluate the business and develop the annual Capital Planning budget
Manage guest and client standards and measurements to ensure consistent, world-class service
Interact regularly with external clients and internal partners to create, manage, and enhance key Group and Convention business relationships
Serve as an active member of the Walt Disney World Catering Line of Business Leadership Team
Oversee and lead salaried and hourly O&T Cast Members across catering operations
Lead implementation of operating policies and procedures, food safety compliance, and regulatory compliance
Optimize financial performance through effective labor and expense resource allocation
Support inventory management to meet financial and client requirements
Lead and manage process improvement initiatives, including root cause analysis and project management
Work various shifts within a 24/7 operation, including weekends and holidays
Required Qualifications & Skills
5+ years experience in Catering, Conventions, or other relevant event or Food & Beverage operations
Proven inspirational leadership experience with the ability to develop and succession-plan high‑performance salaried and hourly teams
Strong understanding of Food & Beverage catering logistics, menu design, food and beverage quality assurance, and food safety
Ability to optimize financial performance through efficient labor and expense management
Experience developing financial forecasts and budgets, with the ability to interpret financial results
Strong knowledge of inventory management practices
Ability to influence thinking and apply complex strategies
Strong understanding of the STCU contract
Experience leading process improvement projects and applying root cause analysis methodologies
Strong knowledge of quality measurements and project management
Excellent written and verbal communication skills
Exceptional relationship‑building skills with the ability to partner cross‑functionally at all levels
Strong attention to detail
Proficiency with email, Microsoft Word, Excel, and PowerPoint
Ability to understand emerging and current technologies supporting group business lines
Preferred Qualifications
Proven career experience within the Group and Convention business or industry
Knowledge of Walt Disney World and The Walt Disney Company organizational structure
Experience managing process improvement projects
Education
Bachelor’s degree in Hospitality, Business Administration, or equivalent experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The hiring range for this position is Lake Buena Vista, FL is $132,600.00-$177,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range medical, financial, and/or other benefits, dependent on the level and position offered.
