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Social Media Community Manager

April 24, 2026

Our product is our people, and we're committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you're doing valuable work and discovering something new daily—even if you have a tenured career? You're a TruePointer if you're nimble and committed to delivering excellent client service and meaningful results!

You'll join an award-winning team. We're a proud seven-time Inc. 5000 fastest-growing company and four-time Top 100 PR agency in the U.S.

We've had both remote and hybrid office environments before it was popular. Some of our favorite perks are competitive health benefits with concierge service, our profit-sharing bonus plan, 401K with competitive matching, consistent professional development, our annual agency development summit Camp TruePoint, and every five years sabbatical.

Candidates MUST reside in one of the following states: Alabama, Arizona, Florida, Georgia, Kentucky, Michigan, Missouri, North Carolina, Ohio, Oklahoma, Rhode Island, Tennessee, or Texas.

IMPORTANT: Given the 24/7 nature of social media, this position requires flexibility with non-traditional work hours. TruePoint operates on an Alternative Work Schedule (AWS), offering flexibility beyond the traditional fixed schedule of 8 hours per day, 40 hours per week. Your schedule will include a blend of daytime, nights, weekends, and holidays.

Responsibilities

Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team.
Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends.
Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports.
Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients' tone, voice, and style.
Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team.
Ability to identify opportunities for internal process creation and change and implement them.
Engage with customers on news, products, and services and share relevant information/content/links.
Identify and flag trending topics.
Provide standardized reporting at the completion of each shift and as needed during times of crisis and high-volume activity.
Provide content writing and real-time counsel for effective brand community management across various social networks.
Contribute to reporting and auditing of client and industry social media. Conduct standardized reporting and analysis in real-time and as needed during times of crisis and high-volume activity.
Develop error-free messaging and real-time content to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics.
Provide timely updates to account leadership and the client, ensuring goals and objectives are met.
Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies.

Qualifications

2-4 years of experience in community management is preferred. Additional experience in social media, paid media, and other areas of marketing is a plus.
Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.
Willing to work a flexible schedule (a combination of nights, weekends, and holidays). Holidays are recognized with paid time off. Travel may be required.
Be detail-oriented, organized, caring, innovative, communicative, and data-driven.
Be comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives to get the most important things done.
Have strong communication, analytical and presentation skills, both written and verbal.
Be self-sufficient, meet deadlines, and create high-quality materials.
Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas to solve challenges.
Have a functional understanding of multiple social media platforms.
Be a quick learner, always looking to embrace and master new technologies.
Accurately and consistently track time daily.
Effectively maintain a monthly expense report and reconciliation.
Possess excellent interpersonal skills, including interacting professionally with client executives and teams.
Work well on a team, including proactively contributing recommendations to enhance results.
Understand and facilitate the purchase order process. Initiate and track vendor billing accurately.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...