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Specialist, Social Community Management
About the position
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better. OverviewHEYDUDE is looking for its next go-to, a Social Community Management Specialist, who will report into the Senior Manager, Social, Influencer, and Talent, and help propel our organic channels to the next level of entertainment, engagement, and responsiveness. We’re looking for someone that is a true social maverick – you have an insatiable curiosity and deep passion for the social sphere, it’s the first thing you check in the morning, and the last thing you scroll through in the evening. You are a strategic thinker, always willing to jump in to create efficiencies and drive engagement across our channels. When it comes to tempo and mindset, you thrive in a fast-paced, entrepreneurial environment where you can act fast, and dare boldly – trying new things to help HEYDUDE social channels disrupt and entertain our way to the top.What You'll Do
Responsibilities
- Lead community management efforts, owning the comment sections across HEYDUDE owned social media channels and direct messages.
- Lead social listening, maintaining a deep understanding on the latest trends, consumer insights, capabilities, and algorithm shifts across social platforms.
- Lead the sourcing and organization of UGC – keeping an eye out for potential content use cases and amplification opportunities.
- Support reporting and social scorecard monthly reports.
- Own the organic seeding and shipping process, finding opportunities and fulfilling requests.
- Collaborate with the social media and influencer team on content brainstorms, assisting in the ideation and execution processes, including copywriting and content creation.
Requirements
- Bachelor’s degree in marketing, related discipline, or equivalent experience.
- At least 2+ years of experience in social media and community management.
- Understanding of and fluency across key social platforms.
- Strong communication and writing skills.
- Demonstrates curiosity, generates ideas, and frequently engages with social media platforms. Eagerness to explore and test emerging trends.
- Thrives in working in a fast-paced, dynamic environment both collaboratively and autonomously.
- Deeply committed to being a part of a team that delivers fantastic results, takes great pride in their work and shows up ready to work hard for each other and to have a ton of fun along the way.
- Expert in Microsoft PPT, Excel, Word.
Benefits
- This position is eligible to participate in a company incentive program.
- This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
