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The S enior System Engineer guides and mentors others in building, enhancing, and implementing integrated systems that meet Customer and organizational needs. They manage production issue resolution and lead the daily operation and long‑term strategy of Southwest’s Enterprise Domain Name System environment on‑prem and in the cloud. The Senior System Engineer has technical and problem-solving skills and is ready to support Southwest’s reliability, efficiency, and overall operational excellence. Additional Details This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those visits, the majority of your working time may be spent in an approved remote location, away from our Corporate Campus. Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming, and Puerto Rico. U.S. citizenship or current authorization to work in the U.S. and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles
Identify problems proactively, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
Provide innovative solutions to proactively ensure the highest levels of systems and infrastructure availability in order to resolve escalations of high complexity
Create the platform strategy and road map in collaboration with Enterprise Architecture
Maintain awareness of technology trends in area of responsibility and makes appropriate recommendations
Meet commitments and deliverables as related to leading projects and or project oversight
Develop and execute against solution strategies and business plans that support business expansion
Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations
Promotes adherence to integrated test strategy requirements and quality standards using test driven development principles
May perform other job duties as directed by Employee's Leaders
Requirements
Ability to analyze and resolve problems of high complexity
Expert knowledge of hardware components, systems, software, and networking technologies
Ability to complete and train others to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
Skilled in expert partnering, negotiation, and communication in working with Business Customers and Technology support
Expert knowledge of systems development methodologies, practices, concepts, and technologies
Skilled in diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replacing defective components when necessary
Ability to mentor and lead Engineers
Ability to develop, present, and effectively communicate complex ideas and strategies in both technical and user-friendly language to a variety of audiences
Skilled in excellent project management and analytical/creative problem-solving
Skilled in excellent written, oral and interpersonal communication
Required: High School Diploma or GED
Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
Advanced-level experience, seasoned and specialized knowledge in system engineering
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary
Benefits
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment.
You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
