Student Enrollment Specialist - 100% Remote

divh2Customer Service Associate/h2p*This is a 100% remote position. Candidates must have access to reliable internet connection./ppMultiple shifts available. This position will be based remotely in one of the states listed: FL, IL, IN, MO, NC, SC, SD, VA, WI./ppJoin IonTuitions Customer Service team and help make a difference for students and alumni. As an Associate, you will handle inbound and outbound calls primarily reaching out to students on behalf of our clients./ppReady to start a career thats meaningful, remote, and full of growth opportunities? Watch our job preview video to learn more!/ph3Primary Duties and Responsibilities/h3ulliManage inbound and outbound customer calls, chats, and texts while meeting productivity goals./liliProvide timely, accurate, and professional assistance on all inquiries./liliDocument and update customer information in the CRM system./liliFollow escalation procedures and company policies to ensure resolution./liliMaintain compliance with all federal, state, and client requirements./liliApply training materials effectively and share knowledge with team members./liliMeet or exceed all performance metrics and KPIs./li/ulh3What You Need to Be a Successful Customer Service Associate/h3ulliBe passionate in the work you do and the people you help/liliAbility to establish and maintain rapport through effective communication and timely follow-up with customers/liliAttention to detail/liliAbility to establish priorities and multi-task in a fast-paced and deadline driven environment/liliMust be a self-starter with a great degree of internal motivation/liliAbility to operate and navigate various technical devices and systems/liliAbility to trouble shoot common computer issues/li/ulh3Why Join Our Team?/h3pIonTuition is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within. As an Associate, you can also look forward to:/pulliCompetitive benefits package including:/li/ululliMedical Benefits through BCBS/liliDental Benefits through DeltaDental/liliVision Benefits through DeltaVision/liliFlexible Spending Account/liliShort and Long term disability/liliLife Insurance/lili401(k)/li/ulliAdvancement opportunities/liliWork from home/liliCompany provided equipment/lipFor more information, visit us at Schedule: During the first two weeks of employment, training will be conducted Monday Friday between the hours of 8 am 5 pm CST./ppEducation and Qualifications: High school or equivalent/ppSalary: starting at $17.50 depending on experience/ppJob Type: Full-time/ppAt IonTuition, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law./ppIonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S./ppPlease use the following links to learn more about E-Verify and Immigrant and Employee Rights:/pp