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Tech Mahindra BPO Jobs - Apply for Voice & Non-Voice Process
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Job Summary:
Tech Mahindra is a global leader in providing innovative business process outsourcing (BPO) services. We are currently hiring for both Voice and Non-Voice process positions across various business functions. This is an excellent opportunity for professionals with a passion for customer service, communication, and problem-solving. The ideal candidates will have the opportunity to work in a dynamic environment, with both remote and onsite options available, contributing to the seamless delivery of Tech Mahindras world-class services.
Key Responsibilities:
Voice Process:
Handle inbound and outbound customer calls, providing assistance on various queries and issues.
Offer customer support with high accuracy, professionalism, and empathy.
Address customer complaints and escalate to appropriate departments when needed.
Achieve key performance metrics (KPIs) such as call handling time, customer satisfaction, and resolution rates.
Non-Voice Process:
Process data and information, ensuring accuracy and timeliness.
Perform back-office support tasks, including document management, data entry, and email correspondence.
Analyze data for trends, generate reports, and assist in troubleshooting customer issues.
Collaborate with team members to meet department goals and deadlines.
Required Skills and Qualifications:
Excellent communication skills, both verbal and written, for Voice Process.
Strong analytical and problem-solving skills for Non-Voice Process.
Ability to work in a fast-paced environment and handle multiple tasks.
Proficiency in using computers and various software applications.
Good understanding of customer service principles and practices.
Basic knowledge of the industry (for Non-Voice Process candidates).
Ability to work independently and as part of a team.
Experience:
Freshers and experienced candidates are welcome to apply.
Previous experience in customer service or a BPO environment will be an advantage.
For Non-Voice positions, experience in data entry or back-office operations is desirable.
Working Hours:
Full-time positions, with flexible working hours.
Night shifts available for certain roles.
Shift timings may vary based on the project requirements.
Knowledge, Skills, and Abilities:
Strong communication skills, both verbal and written.
Problem-solving mindset and ability to handle customer queries effectively.
Attention to detail and ability to maintain accuracy in non-voice tasks.
Ability to work under pressure and meet deadlines.
Time management skills and the ability to prioritize tasks efficiently.
Benefits:
Competitive salary and performance-based incentives.
Health insurance and other employee benefits.
Opportunities for career growth and skill development.
Flexible working options (work from home or onsite, based on the role).
Friendly and collaborative work environment.
Why Join Tech Mahindra?
Tech Mahindra is a global leader in digital transformation, consulting, and business process outsourcing.
You will be part of a prestigious company that values innovation and teamwork.
Gain exposure to diverse industries and career growth opportunities.
Work with a talented and dynamic team, where every individuals contribution is valued.
How to Apply:
To apply for the position, visit the Tech Mahindra careers portal and submit your updated resume, along with a cover letter stating your interest in the Voice or Non-Voice process. Ensure that you meet the required skills and qualifications listed in the job description. Successful candidates will be contacted for an interview.
